Wednesday 27 July 2022

Difference between DevOpS and ITIL

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There are lots of different opinions about DevOps and ITIL. In the IT sector, you have to choose one between them. DevOps and ITIL have their own benefits but their mixed approach brings the most benefits to the table. DevOps work really smoothly with lean and Agile. DevOps create its own feedback so defects can be corrected while working on new project or components.

1. What is DevOps?

DevOps’s main concept is collaboration, sharing goals and open communication means it’s complete the gap between development and operation. It’s a collaboration between the IT team, developer, and tester which helps to production faster.

DevOps implements the following practices:

◉ Continuous Development

◉ Continuous Integration

◉ Continuous Testing

◉ Continuous Monitoring

◉ Continuous Delivery

◉ Continuous Deployment

2. What is ITIL?

ITIL stands for Information Technology Infrastructure Library. It’s actually used to guide it team to improve the value of service by focusing on solving the business issues and creating business value. One of the important parts of ITIL is the configuration management database which provides services, users, software, hardware, documents, and IT components to the central authority. ITIL has been adopted by thousands of organizations worldwide like Microsoft, NASA, and HSBC. ITIL’s current version which is use in the market is ITIL4, it provides a practical and flexible basis to support organizations for a digital transformation.  

Misconceptions about DevOps vs. ITIL :

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1. DevOps can replace ITIL: There are essential business functions like service Management, support, operation, governance, and costing these processes are important and they both given by DevOps and ITIL, only DevOps or ITIL can’t provide them.

2. ITIL is always documentation: It’s actually not true information ITIL is what the team makes the choice the rules are made by team, ITIL has Its own guidelines but the decision is always made by the IT team.

3. ITIL is only for large companies: It’s true that ITIL is used by large enterprises but Its guidelines can also benefit small businesses, small business only needs to know how to handle change management, major incident, and knowledge management.

Use cases for DevOps and ITIL :

IT needs both ITIL and DevOps elements.

DevOps is an automated development, collaboration, and blame-free culture.

It’s better collaboration between IT and business when we use ITIL and DevOps together and it also helps in customer satisfaction due to the improved delivery of services and better management of issues. ITIL provides a tried-and-true starting point, where DevOps can add improvement with the blameless examination, automation, and other collaborative approaches which makes every IT process easier.

Difference between DevOps and ITIL :

DevOps ITIL 
DevOps refers to effective collaboration between the development team and operations team.  ITIL refers to a set of detailed guidelines for effective and efficient management of an organization’s IT services. 
Use a methodical approach to minimize the friction between two teams.  It uses a systematic approach to manage the IT service to ensure growth. 
CI and CD are the backbone of modern DevOps philosophy.  ITIL aims to increase the delivery process. 
Continuous integration and continuous delivery are critical to increasing.  Services are built, discuss, tested, and implemented. 
DevOps focus on the concept. It has a dynamic body of knowledge.  DevOps focus on the concept. It has a dynamic body of knowledge. ITIL focus on development. It has a static body of knowledge. 

Source: geeksforgeeks.org

Monday 25 July 2022

An Overview of ITIL Service Providers and Portfolios

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The ITIL service providers and service portfolio are the two phases of the same coin. While one of them takes care of the supply of services between the internal and the external customers, the other makes sure there is an efficient mix of services that will support the entire service strategy. Let’s try to understand each of the ITIL Service Strategy and Service portfolios in detail.

ITIL Service Providers

The service provider is an organization that provides IT support services to internal and external customers.

There are 3 types of ITIL service providers:

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ITIL Service Providers : Internal service provider (Type I)


Internal service providers exist in an organization to deliver IT services to a particular unit only.

◉ Since they are attached to a particular unit, they can dedicate their time and resources to providing the best possible support to the business unit.

◉ They will also be more familiar with the requirements and problems of the business unit and can solve them faster.

◉ The managers of the business unit have everything under their control.

◉ The transactions are more transparent, and the costs are under the direct control of the management of the business unit.

◉ If the company has multiple business units, this type of service provider will exist for each unit, thereby creating duplication of manpower and resources.

◉ There is a higher risk of market failure associated with Type I service providers as they serve a single business unit and have nothing to fall back on, in case things don’t go the right way in the business unit.

ITIL Service Providers : Shared service provider (Type II)


Shared service providers deliver IT services to multiple units in the same organization.

◉ They eliminate duplication of personnel and resources as they provide IT services to several business units across the organization.

◉ Each business unit ends up spending less on maintaining the IT service provider as the costs are spread across several business units.

◉ Since shared service providers have a heavy workload and have to keep costs to a minimum, their equipment can get outdated over time and replacements would be unlikely.

◉ These service providers have to be flexible to cater to the varied needs of different business units. This prevents them from specializing in service.

ITIL Service Providers : External service provider (Type III)


External service providers deliver IT service to customers outside the organization.

In large organizations with multiple departments, it is usual to have a mixture of internal service providers and external service providers.

◉ One of the main advantages of using an external service provider is that the company need not worry about capital investment such as the purchase and maintenance of equipment used by the service providers.

◉ There is a fixed cost to be paid to the service provider, and the company does not have to worry about paying individual salaries or over time as it is the duty of the service provider itself to manage that.

◉ Businesses find it more flexible to use external service providers.

◉ For a small business unit, it is economically not viable to invest in expensive IT equipment which would serve only limited roles. But outsourcing IT services is more cost-effective since it allows them to avail themselves of the benefits of the best equipment without paying for its ownership.

ITIL Service Portfolio


In ITIL, the service portfolio is the core information repository for all the services in an organization. The service portfolio describes the services which are presently being considered and developed by the service provider. This is in addition to its present contractual commitments; ongoing service improvement plans (SIPs) and the services which the company no longer provides.

A service portfolio is defined as the complete set of services that are managed by a service provider. The service portfolio is used to manage the entire lifecycle of all the services. It includes the three categories:

◉ Service pipeline (Proposed or under development)

◉ Service catalog (live or ready for deployment)

◉ Retired services

A service portfolio can also include third-party services which are used by the service provider as an integral component of the services it offers to its customers. A service portfolio portrays the commitments of a service provider and its investments across all its customers and market spaces that the service provider operates or intends to operate in.

Internal service is a type of service which is delivered to the departments or business units in the same organization. External service is a type of service which is delivered to external customers who are outside the service provider’s organization.

There is a significant amount of difference between internal and external service as the former supports an internal activity and the latter achieve business outcomes. Internal serves, however, have to be linked to external services for their contribution to be measured and understood.

Classification of Service Portfolio


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By classifying services into ‘supporting,’ ‘internal’ and ‘external’ categories, it is possible for a service provider to differentiate between the services which actually support and internal activity and the services which actually achieve business outcomes for customers.

They are classified as the following:

Support services


◉ They are services that are not used by businesses or external customers directly.

◉ These services enable the IT processes and services used by the IT service provider to provide other services but are not directly visible to the customer.

◉ The performance of the supporting service is managed by OLAs.

◉ Supporting services are defined in a way to permits the interdependencies between IT components to be identified.

◉ They show how the components are used to deliver internal and external customer-facing services.

◉ Support services can exist so that they can be combined with other supporting services.

Internal customer-facing services


◉ They are the services which are directly supporting more than one business process that is being managed by an internal customer.

◉ These services enable the IT processes and services used by the IT service provider to provide other services but are not directly visible to the customer. Internal customer-facing services are managed by SLAs and are underpinned by supporting services.

◉ Internal customer-facing service is identified and defined by the business.

◉ If a service cannot be perceived by the businesses it is engaged with; then it would be considered as a supporting service and not a customer-facing one.

◉ Internal customer-facing services depend on a set of integrated supporting services which are not visible to the customer.

◉ Management of internal customer-facing services is done as per service level agreements.

External customer-facing services


◉ The services which are supplied by the IT department to the external customers are called external customer-facing services.

◉ These services are provided in a way so as to enable the organization to meet strategic objectives, which is why they are considered as business services.

◉ External customer-facing services are managed through a contract.

◉ As per the organization’s strategy, the service is provided free or charged for.

Source: invensislearning.com    

Friday 22 July 2022

7 Best Quality Management Tools For Process Improvement

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Quality management emerged as an area of expertise when organizations understood the importance of delivering products and services at optimal levels. A lot of organizations started using a different variety of quality management tools. Earlier, the main focus of all companies was to produce on time. As long as the deliveries went out at the given deadline, nothing else would matter. Over time, they realized that customer satisfaction was not just based on timely deliveries. It was, in fact, focused on delivering services at a superior quality.

This is what quality management takes care of. Quality management is a set of tools and processes utilized by organizations of all sizes across many industries to help them deliver their products and services of consistent and high quality on time. Quality management has several benefits, which are discussed in the article below. The article also talks about the most fundamental tools of quality management.

Benefits of Quality Management Tools

Quality management tools have a lot of benefits when implemented correctly. The main goal for organizations is to work hard, not smart, and then create an environment that encourages productivity and achievement of business goals. Some of the most widely known advantages of quality management tools are:

◉ Quality management tools are cost-efficient options. In research conducted by the Center of Economic and Business Research, it was noted that the benefits of investment in quality management were sixteen fold. For every dollar invested in a quality management tool, the organization saved $16. They also increased their profit margin by $3

◉ Quality management tools help improve end-user satisfaction. Since the main goal of quality management is to improve the quality of the deliveries, it results in improving the satisfaction level of the end-user or the customer

◉ Quality management tools improve efficiency. Quality management tools are methods that eliminate errors and focus on the improvement of processes. This way, teams and the organization as a whole can operate in a more efficient manner

◉ Quality management tools improve productivity. Quality management tools help employees eliminate chances of error and reduce the time it takes to do tasks. This motivates teams and helps boost productivity

◉ Quality management tools help reduce waste. There are many different types of waste that an organization can incur. Waste of time, human resources, energy, physical assets, and more. Quality management tools optimize processes, thereby reducing waste significantly

Many such benefits come with using quality management tools. They help reduce errors, create a more driven culture and work environment, improve communication, help companies maintain compliance, and more. Adopting the right quality management tool can help companies save a lot of time and resources, improve the overall quality of delivery and processes, as well as generate a high ROI. Some of the most commonly used quality management tools are listed below.

7 Basic Quality Management Tools 

Quality management tools listed below were greatly emphasized upon by Kaoru Ishikawa, who was instrumental in creating total quality management and maximizing productivity by improving the quality of deliveries in the manufacturing industry. These seven basic quality management tools are also known as the ‘old’ seven or the ‘first’ seven. They are:

◉ Cause and effect diagram or the Fishbone diagram

◉ Control chart

◉ Pareto chart

◉ Stratification

◉ Check sheet

◉ Histogram

◉ Scatter diagram

The Fishbone Diagram

Kaoru Ishikawa created the Fishbone diagram or the cause and effect diagram. It was created as a means for problem-solving purposes. The diagram is also referred to as a Fishbone diagram because it resembles a fishbone upon completion. The cause and effect diagram lists out a problem and then lists out the possible causes for the problem and its effect or result.

The main problem that impacts quality is listed out on the right side of the diagram, and all the possible causes leading up to the problem are listed out on the left side. 

Control Chart

A control chart is used to maintain the quality assurance of a product or service. It takes all historical data into account to find an average or mean line of quality, which is drawn out on a graph. Other limits are added to the chart (both upper and lower) using data to see what type of variations are taking place. Once the variations have been listed out on the graph, quality management professionals or quality assurance professionals can find the causes of what is affecting the process, both positively and negatively.

A control chart helps monitor the quality of deliveries and expectations from the end-users or customers. It helps create a predictable outcome with each delivery and helps the quality management team identify negative variations that need to be worked on or eliminated.

Pareto Chart

A Pareto chart is also known as the 80-20 rule of quality management. Here, organizations assume that most of the problems they face with quality management in any process are caused by the biggest factors. These problems are listed out as 80% of all problems, and their causes are listed out to be 20% of the biggest factors.

A Pareto chart is a combination of a line graph and a bar graph. The values are shown by using the bar graph in the Pareto chart, and the line graph shows the total impact. This way, organizations can find the biggest causes of their problems with quality and implement measures to reduce them.

Stratification

Stratification is used to divide different factors that could affect the quality of delivery into separate groups. All the collected data is split up to create and observe different patterns of factors that affect quality. The stratification method is widely used for data analysis in terms of quality assurance.

Check Sheet

A check sheet is a quality management and assurance tool used to find the frequency of an error or problem or a specific value. This makes it easier to spot errors or patterns causing errors and defects, as well as the frequency of their occurrence in a process. Creating a check sheet is simple. It is also fairly easy to understand. It is often used as a preliminary tool for other tools in quality management because it simplifies the whole process of problem identification.

Histogram

A histogram helps quality analysts and management professionals accurately analyze different types of information they have available on different data groups to help create controls to improve the quality of any process.

A sample is taken and divided into different groups, after which the frequency of the data is calculated. This helps in the identification of areas of improvement in a process. The low performing areas show up in less frequency on the histogram, and quality management professionals can then find the root cause of the problem and solve it.

Scatter Diagram

A scatter diagram is used to find the relationship between A and B. For example, if B is facing an issue with packaging, a scatter diagram can be used to find A, which is the main reason that B takes place. This way, all possible causes to the defects to the quality of a product or process can be identified easily, after which the quality management professionals can create and implement focused solutions to solve the main cause.

Final Thoughts

Quality management is based on continuously improving all processes, regularly monitoring them, and looking out for any flaws or defects. Quality management professionals need to be certified to have the knowledge and experience that they need to implement thoughtful and valuable changes to the production and development processes so that they can deliver at the optimal level, regularly and consistently.

Source: invensislearning.com

Thursday 21 July 2022

A Comprehensive Guide to Lean Six-Sigma Principles

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In today’s globalized and competitive work environment, every organization’s goal is to have a streamlined workflow by eliminating unnecessary tasks that hinder the smooth execution of a project. Enterprises require some management approaches to improve their productivity or performance. Project managers can choose from various methodologies to attain efficiency. There are two widely used methodologies: Lean and Six Sigma, that all project managers can rely upon. The combination of these two methodologies is known as “Lean Six Sigma.” Let’s dive deep into the definition, key-elements, and Lean Six-Sigma principles.

What is Lean Six-Sigma?

Lean Six-Sigma is a process improvement methodology to remove waste, problems, and inefficiency. It improves the working criteria to satisfy customer requirements.

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“LEAN SIX SIGMA IS A FACT-BASED, DATA-DRIVEN PHILOSOPHY OF IMPROVEMENT THAT VALUES DEFECT PREVENTION OVER DEFECT DETECTION.”

-AMERICAN SOCIETY OF QUALITY(ASQ)

Lean and Six-Sigma’s combination ensures exceptional performance in maximizing efficiency, enhancing profitability and business processes across the world. The approach has been implemented across various industries and sectors such as healthcare, the service sector, telecommunication, information technology, finance, etc.

Key Elements of Lean Six-Sigma


Lean Six-Sigma combines methods, principles, and tools of both Lean and Six-Sigma to improve the organization’s operations efficiency.

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Here are the three key elements of Lean Six Sigma:

Tools and techniques

A wide array of tools and analytical techniques are used to identify the issues and resolve them timely.

Process and methodology

A set of processes and methodologies are implemented to use problem-solving tools to identify the root cause and solution hindering the project’s progress.

Mindset and culture

While working on a project, our thinking and mindset depend entirely on data and processes used to attain goals and continuously improve throughout the process.

Now, let’s understand how these elements correspond to each other.

Without a proper process and mindset of continuous improvement, using analytical techniques is not effective. The improvement process gives desired results when implemented with suitable tools and techniques defining the process steps and a culture that promotes a systematic data-based approach to resolve the issues.

A work culture that looks for continuous improvement requires tools and techniques for analysis and process/methodology to focus on the improvement. In this relate, Lean Six-Sigma for any business includes all the above elements.

Lean Six-Sigma Principles


Incorporating Lean Six-Sigma principles are effective ways to implement a project.

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Focus on customer attention

Irrespective of your business, customers are always the priority. Every product should be designed considering customer requirements as a satisfied customer is said to improve the business process/product quality.

It’s a well-known fact that no organization would survive without customers; thus, it is essential to cater to the customer’s quality requirements before implementing any changes. Every step of the organization should focus on delivering maximum value to the customer.

Value stream mapping

It is essential to know all the steps before starting a process. You need to be aware of the steps that add value and do not add value to the process.

Before making any improvements, you must be clear about the existing processes. One of the most effective steps amongst all the Lean Six-Sigma principles is recognizing the value stream. It shows how the business visualizes all the steps and highlights the waste area. One of the best ways to visualize the steps involved in the process is through developing a value stream map.

Value Stream Map is basically a flow chart illustrating the steps involved in the production/service process. This gives a clear view of the entire process from start to end and reduces focusing on a single step. Once the value stream mapping is ready, then you will identify the root cause of the issue.

Removal of waste

Before making any improvements to the existing process, it’s essential to remove the waste and reduce variations.

After identifying the root cause of the waste/variation, the next step is to eliminate it as it doesn’t add any value to the final product. Streamlining the process is the best way to attain a waste-free and effective approach. There should be an on-going review process while removing the waste. Go ahead with the following steps during the waste reduction process.

◉ Make the waste visible
◉ Be conscious
◉ Be accountable
◉ Measure
◉ Eliminate

Reducing the variation leads to increasing standardization, which makes the organization cost-efficient and gives higher customer satisfaction. Here are a few ways as to how you can attain variation reduction:

◉ Processes documentation
◉ Implement best practices
◉ Create and share a checklist for processes with the team
◉ Ensure everyone gets the training
◉ Incorporate forms and templates
◉ Automate anything that is error-prone

Flexible and adaptive

The whole idea behind implementing Lean Six-Sigma is to accept the change. Having appropriate communication regarding the change in the process motivates the team to accept it.

Team communication

The team members and management should possess thorough knowledge about Lean Six-Sigma Processes. While implementing any team changes, it’s essential to have clear communication regarding a new set of practices and standards. There should be regular training sessions for every employee and receive feedback from them.

Source: invensislearning.com

Wednesday 20 July 2022

IT Strategy Needs to Focus More on Employee Productivity

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A search on the internet for the 2022 concerns of CIOs and other senior technology leaders turns up an interesting list. One might assume that the latest technologies are getting their attention, but instead, many of the topics they’re concerned about relate to people. Not surprisingly, high on the list, we see:

◉ The “Great Resignation” and competition for top talent

◉ The emergence of the “hybrid work environment”

◉ The skillset mismatch between current skills and needed skills for the future

◉ Burnout.

When we do see technology-related factors, they’re the competing priorities of Digital Transformation and cost reduction, with much of the latter aimed at IT support.

Self-service portals as a cost-reduction example

In many cases, IT is focused on reducing costs by getting people to use a self-service portal and closing the email channel — and telephone in some cases — without checking whether people would be happier to use the portal than they are using email. If we think about it, email is a good channel for employees. It’s easy. You can use it on your mobile, you can add attachments, and everyone knows how to add pictures so screenshots can be attached.

However, in reality, there’s often no gain for IT, end-users are less happy, and there have been even more reassignments for the portal tickets than there are from email. These reassignments cause delays, and delays mean continued interruption and loss of productivity and increased end-user unhappiness.

Unfortunately, IT is pushing people in a direction that appears on the surface to be beneficial to IT, without thinking about the whole end-user journey and its consequences for the entire organization. Those consequences are most often seen in the loss of employee productivity.

Using IT Experience Management to improve employee productivity

Gartner research says that IT Experience Management is now done by 5% of enterprises and in four years it’ll be 50%. Importantly, CIOs and IT directors can make informed decisions about where to best focus their efforts and money if they have good data on what really helps end-users be productive.

In 2019, Forrester surveyed 14,000 information workers across industries. Among all the factors included in the resulting Forrester Employee Experience Index report were six items specifically related to IT:

◉ Belief that their IT department helps them be productive

◉ Sufficient training on the technology they use

◉ Technology that helps them work on what’s important

◉ Technology that helps them easily collaborate

◉ Easy access to the information they need

◉ Belief that they have the right technology and equipment.

This list might sound easy enough to meet, but does your IT organization understand how well it’s meeting these productivity-related factors for employees?

4 tips for driving productivity-improving decisions with employee data

Instead of writing off feedback from end-users as “complaining,” we can learn from what they are telling us if we start listening as well as looking at data. This experience-based insight will allow your IT organization to focus its improvement efforts on “what matters most.” First, for employee productivity. Second, as a result, for business operations and outcomes.

If your organization is wanting to leverage experience data to improve IT service delivery and support in pursuit of better business operations and outcomes, then the first steps in collecting and analyzing the data are important. These include:

1. Starting with a baseline. Don’t do anything in terms of improvement until you’ve established where your IT organization currently is. This doesn’t need to be a be a great leap into the experience measurement waters. Instead, it can start with some focused attention and questioning. What are the top 10 issues end-users are contacting your service desk about? Build a survey based on this top 10 to ask the end-users which of these issues is stifling their productivity the most. By cross-tabbing with existing service management data, analyze the result to determine where to focus improvement. Then measure the effects of the reduced interruption on employee productivity. This data starts to offer previously unseen insights into how end-users feel about the IT organization and its capabilities and can be used to help justify further investments in the capture and analysis of experience data and information.

2. Considering ways to expand and accelerate the effort so trends become apparent and measures are done closer to real-time. The baseline mentioned above is merely a snapshot in time. It’s also highly focused, retrospective, and perhaps IT-led, rather than being a true reflection of everything affecting end-user productivity. The real power of experience data comes from having a consistent, real-time stream of feedback that not only brings statistical validity but also an immediacy of response that provides more accurate feedback and the ability to address identified issues swiftly.

3. Establishing consistent ways to analyze the experience data so that it informs strategic decisions about where and how resources should be used to improve the technical environment. There’s a wealth of data and insight available with experience-focused feedback and, in many ways, fully understanding what it means is like peeling the proverbial onion. Moving on from the immediately obvious insights to correlating data sets to uncover new trends, issues, and strategic needs.

4. Continually refining the data-gathering and analysis process to discover whether, where, and by how much productivity is being increased. Plus, what the results are suggesting about your current IT delivery and support model, specific applications that may need to be upgraded or replaced, and how and where automation and machine learning tools can eliminate unproductive time. This is where the discovered insights get turned into improvement-focused actions and the experience measurement continues to ascertain how the changes are affecting operations, services, experiences, and outcomes. When the changes aren’t delivering the expected improvements, the experience data can be used to understand why and what course correction is needed.

Experience data in action

To take a very basic example of how end-user experience can help drive IT decisions, think about the time it takes for a laptop to start up. Let’s say it takes 45 seconds now. IT can expend technical resources on figuring out how to optimize the settings and accelerate the startup time to 30 seconds, but what if this doesn’t matter? What if end-users are happy to refill their coffee while the computer starts up, and then set to work? If you ask end-users what is important to their productivity, they’ll tell you. Without this feedback and the insight it brings, your IT organization is likely to be focusing its improvement activity on the wrong things. Perhaps based on what it thinks is most important, or being led by the loudest voices. Either way, it’s suboptimal decision-making at best and very likely to be missing the opportunity to improve employee productivity.

End-users know what helps them to be productive, work on what’s important, collaborate with their colleagues, and have access to information they need. Using the available experience data to influence the strategy of IT can put the organization’s technology resources to the best, most effective use. It’s a win/win/win for employees, the IT organization, and the business as a whole.

Source: itsm.tools

Friday 15 July 2022

The Open FAIR™ Body of Knowledge: Gaining Awareness and Adoption Internationally

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Open FAIR has seen rapid and extensive adoption in the US, where it has become the defacto standard for quantifying cybersecurity risk. We at The Open Group are encouraged that Open FAIR awareness and adoption are also increasing globally, and we’ve also seen some increased usage outside of the traditional IT risk quantification area. Some interesting recent developments on increased Open FAIR use and adoption outside of the US, and outside of the IT area include:

1- A recent standard published by the Central European Committee for Standardization (CEN), EN 17748-1:2022 Foundational Body of Knowledge for the ICT Profession (ICT BoK) – Part 1: Body of Knowledge, referenced Open FAIR (among other standards of The Open Group) as an informative reference standard for risk analysis. This is an important development, as it brings Open FAIR exposure to the attention of enterprises in Europe as a risk quantification method. CEN is a collaborating standards body with ISO (for the Central Europe area), as is The Open Group (we are PAS submitters to ISO, enabling fast track adoption of Open Group standards by the International Standards Organization). 

2- At the recent Open Group Brazil Security Web Event, we heard several presentations that described the use of Open FAIR in risk quantification, and the presentations were greeted with enthusiasm by the Brazil attendees. One of the presentations was from Modulo, a leading IT-GRC company, and a member of the Security Forum who were kind enough to volunteer efforts to translate the Open FAIR standards into Brazilian Portugese, paving the way for further adoption in Brazil and Portugal. 

3- Among the many people certified to Open FAIR, we now have 29% of the total population from outside the US, which is another sign of interest internationally. The percentage from outside of the US has grown considerably, with many countries with Open FAIR certified people now represented, including significant numbers of certified people from Australia, Brazil, Belgium, Canada, Denmark, France, Germany, India, Ireland, Italy,  Netherlands, Peru, Singapore, South Africa, Spain, Sweden, Switzerland, and the UK.

4- Another indicator of international interest is the recent growth of Open FAIR commercial license holders based outside of the US. Here, 48% of the current twenty-five commercial licensees are based outside of the US. This tells us that the commercial interest in Open FAIR is growing for trainers, consultants, and software tool providers outside of the US.

5- Finally, as regards Open FAIR use outside of the traditional IT risk quantification use cases, we’re seeing more adoption and use in Operational Technology areas including for OT risk quantification in critical infrastructure including oil and gas. With the increased regulatory focus on cybersecurity risk, our Security Forum has also recently released a paper/papers on vetting cyber risk models, and the use of the Open FAIR models to calculate reserves for cybersecurity risk. (see: https://publications.opengroup.org/security-library/w221)

The Open Group Security Forum is actively working to update the materials that support and complement the Open FAIR Body of Knowledge, ensuring consistency in the guidance provided. This work includes publishing the Open FAIR Risk Analysis Example Guide in July of 2021, updating the Open FAIR Risk Analysis Process Guide (in progress) to ensure alignment with the standards, and developing a guide on the mathematics implicit in the Open FAIR methodology (in progress), as well as updating the Open FAIR Certification Program materials, such as the Introduction to the Open FAIR Body of Knowledge White Paper (in progress). Additional recent publications include the Calculating Reserves for Cyber Risk White Paper series, which emphasizes the use of Open FAIR in communicating to financial institutions how cyber risk can be quantified in economic terms as well as to calculate reserve requirements.

Source: opengroup.org

Wednesday 13 July 2022

How to Incorporate Change Management into Agile Projects

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Change management is the most important advantage when dealing with agile project development. With that, you can easily accept and implement the changes in the project. Several factors are available that are important to deal with while implementing the changes. The changes are mainly in the design, development, and testing of the project. The acceptance of the changes in the project is based on several factors. The reasons for the changes in the software are the less planning and the customer requirements. In traditional software development, changes are not possible as they are based on sequential phases, and once a phase is completed, it cannot be developed again. Hence, the software development with the agile model will produce various benefits in achieving customer satisfaction and productivity.

Read More: PMI Certified Associate in Project Management (CAPM)

Software development is not based on a single essential output. Instead, the customer comes up with some changes in the features and functionalities in the middle of the project. Developers and Testers can suggest some changes while working on the development. In such conditions, Agile-based software development helps incorporate the identified changes effectively. So, with effective change management implementation with agile, all the stakeholders involved in the project are satisfied. In addition, Change Management Certification Training is one of the growing certification courses that is apt for professionals looking forward to gaining a comprehensive understanding of how the process of organizational change or transformation occurs, and how one can ensure it is done in a structured/ organized fashion.

This blog will mainly focus on discussing change management implementation in software projects. However, before all that, let us understand what change management is.

What is Agile Change Management?

The method of agile change management is the term that enhances to take over the momentum around the globe. There are possibilities of several changes in the intermediate level of the project. The changes from the customer side or other stakeholders take some time to review and initiate. First, the team will check the need for the change in the project and then the possibilities of accepting the change. Agile is a highly helpful approach when coming to change management. Moreover, Agile change management helps focus on the changes from any stakeholders and of any size, from minor to major.

Many organizations will not ask for the customer requirements completely in advance, causing the changes in the middle. The changes will cause trouble for the developing team. Therefore, it is important to note the required changes and discuss them among the team members. In the case of change management, several phases are involved, which are planned accordingly. Hence, this was the reason for adopting agile projects for the change management and considering each phase like development, designing, and testing the cycles over the change management.

On the other hand, every project management elaborates on progressing things in technical ways to reach the particular things through the quality, cost, and constraints. The popularity of agile increases the iterative segments broken through some tackles. The agile project will have to keep the change management to support the adoption and usage necessary for accurate results achievement. And therefore, the importance of change management over agile was much needed throughout the project lifecycle.

Now, let us discuss the various ways in which change management is incorporated into agile projects.

Ways for Incorporating Change Management Into Agile

It is simple when we talk theoretically about change management, but implementing the changes in the software project is highly difficult. It is to understand that Agile assists in accepting, implementing, and managing the required changes in the project. In addition, change management is the success of the agile approach, and it has to be effectively handled to avoid issues and failures in the project. Following are the ways to incorporate change management into agile projects.

Accept the Change and Make Adjustments

Small or even minor changes in traditional software development projects are hard to implement. But in the Agile software development model, the changes help in reducing the number of errors and failures. An excellent way to implement the change is to verify it and accept it based on the various acceptance criteria. Then, based on the available iterations, the changes are planned and initiated. The base idea here is to accept the changes requested by both stakeholders and the customers. The acceptance is based on the software development feasibility that should not affect the project’s schedule and budget constraints.

Design for Customer Requirements

Change implementation helps in meeting the customer requirements in software development. Customer satisfaction is possible with proper change implementation in the projects. Every phase of the development requires better communication with the customer. The acceptance and declination of the changes are vitally discussed. Once the changes do not meet customer expectations, the performed changes are not successful. Thus, connecting and communicating with the customer is most important while implementing the changes in the software development process.

Focus on User Stories and Change Vision

The user stories are the most valued activity, and it is vital to design and develop from the iteration. The most recent and important stories are delivered to all the project developers and testers to verify any required changes. The user stories developed at the project initiation may change when the customer needs some additional requirements. Therefore, it is important to identify the changes at the development stage itself. The prioritization of the user stories will help manage the changes from the acceptance stage. It will help manage the changes and avoid delays while working on the changes. The vision for the change is important, and hence the vision should be kept in focus.

Provide Power to People Working on Change

When a change is implemented in a project, several people will be working towards it. The people working on the change must have the power to make the decisions in their tasks. Providing powers to the people will help to complete the tasks on time without any delay as they do not require to wait for the higher authorities to deal with it. They will drive the change from the beginning to avoid additional and major changes in the intermediate stages. The customer is the first point for change requirements, and hence the discussion with the customer is important. Developers need to communicate with the customers at regular time intervals to understand their needs. In addition, they are responsible for delivering the project successfully and achieving customer satisfaction. It also helps the project team’s expertise in change management and the associated principles, which will be helpful in future projects.

Update User Stories to Make Them Accurate

The acceptance criteria and descriptions of the project are kept accurate and up to to date. The user story is the feature description to discuss the functional abilities that it can do. In agile, every feature doesn’t relate to one another, and hence the user stories are separate. Any changes or modifications by the customer or the product owner are the prime cause of change management. Dissatisfaction from the customer side is highly possible if the changes are not effective as per the plan. Therefore, updating user stories and descriptions is essential at frequent time intervals. The accuracy here refers to the feedback from the customer side on the acceptance and any changes made from their side. Therefore, the need for accuracy in user stories is important.

Improve the Employee Communication

Communication is the top priority when dealing with change management in agile project management. When dealing with the changes in the project communication, it plays a vital role. The developers, testers, product owners, and the other internal stakeholders are essential to communicate themselves a regular time intervals. It helps them figure out the possibility of the changes and acceptance criteria. The possible options to incorporate the change are important while dealing with change management. Hence, communication on the change plan, design, and development are essential among the team members.

Increase the Team Collaboration

The collaboration between the developing and testing teams is significant. The team collaboration help understand how the changes are according to customer requirements. If any errors or quality issues occur due to the change implementation, the tester can immediately revert to the developing team to resolve it immediately. Change discussion or change meetings are necessary during the development or change implementation to maintain and manage the changes in the project. The tests become more effective when the teams collaborate, and hence the quality of the final product will be more. The team leaders are responsible for conducting these change meetings and discussions among the team to increase the collaboration among the teams.

Prioritize and Handle Changes Effectively

The identified, accepted, and implemented changes are made based on priority. The priority is required to deal with the right change at the right time. It is important to note the challenges arising while working on these changes. As part of the change implementation in the projects, a team will be helpful. The change team is a team focusing only on the successful completion of the changes in the project. The review of the change proposal is essential for dealing with the changes in acceptance of refusal. Therefore, the change decisions are important as they help make the right decisions to implement the change in projects. In addition, the development and testing teams need to work together to make the change management effective. Priority in the change implementation is also important as this helps in working based on the significance.

Manage the Change and Sprints

The sprints managed in the project should not disturb in the middle as this can cause serious issues leading to sprint failure, which causes delays. The changes are implemented at the initiation of the future sprints of the project. Every team member needs to know the change, and hence change requests and status are publicly visible. The discussion on the change before the sprint will help obtain feedback and suggestions on the acceptance or rejection of the change. The yes or no answers from the team members are based on change review, time, and the budget available in the project. The application release and project schedule is important during change management. The surprise changes will cause frustration and impact the product development quality.

Communicate and Manage Customer Requirements

Communication between the managers and customers is important in project development. The team members should make the better communication among themselves and other teams to make the effective collaboration. Therefore, some communication methods like team meetings, video conferencing, audio conferencing, etc., help deliver the insignificant changes form. In addition, team collaboration is possible with the increase in communication between the team members. Therefore, team members are vital in providing the changes in the project. There are different methods of communication, and the customers can prefer anyone to interact with the project managers to achieve the best results.

Hope you have got an idea about implementing the changes in project management. Now, let us study the benefits of agile change management.

Benefits of Change Management

◉ Achievement in change management provides a variety of benefits. It helps to support the effective transition from the old progress to the new one and results in effective results for the organization in adopting the change management

◉ Change management encompasses different approaches toward result production during meticulously planning and managing systems

◉ Data and resource requirements for the project are possible with change management

◉ It extends to modifying the resources through the business to support the changes

◉ Change management helps in the easier addition of changes with reduced cost

◉ It encompasses an effective strategy for mitigating the complicated issues raised during the development

◉ Helps to reduce the failure possibilities in solution achievement

◉ It enables the daily routine to run the business with effective changes

◉ Change management improves the communication between the team members and other teams in the organization. Hence, communication seems to be the key element of the organization’s development

◉ Project development helps to modify the strategies for the extensions of best results

◉ It enables access to the competitive edges for positive organizational modification and helps follow the consistency over the success points

◉ It clears the business through effective consistency and clarity of the data and sets the best framework for the best business direction

◉ Progressing data within the fixed budget is much required. The improvement in the efficiency of the teams is another advantage

Overall, change management helps the entire business and projects with many benefits and enables recent technologies to develop works. Moreover, the changes are now feasible with the frameworks with advanced features and functionalities.

Source: invensislearning.com

Monday 11 July 2022

Problem Management Isn’t Just for Incidents

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What is a “problem”? If your mindset is influenced by ITIL, the quick response to that will either be “A cause of one or more incidents” (ITIL v3) or “A cause, or potential cause, of one or more incidents” (ITIL 4). But for me, such definitions have always fallen rather short of the mark…and the inherent potential of problem management.

Defining a problem

I maintain that a problem is, by any other name, a problem. Defect, vulnerability, risk, flaw, back door – term it however you like, it represents something that introduces a potential or exploitable weakness that could result in negative effect if not mitigated. Although most might not consider applying problem management outside of a direct link to incident management, I’ve always maintained that the only necessity is the fact that someone has recognized the need to investigate something they suspect is “a bad thing”…and a willingness to identify and mitigate it before it actually causes negative effect.

Having the right problem management mindset

If you really want your organization to get the most value out of problem management, the mindset I’d like you to consider is that problem management should be practiced no matter where or when negative potential can be introduced. Getting people to understand that problem management principles apply for the ‘end-to-end’ of virtually anything will be a challenge in man,y if not most, organizations. But whether you’re part of a workflow, business process, concept-to-product cycle, design workshop, manufacturing operation, or whatever, I submit that everyone at every stage of every activity should have a mindset that includes keeping an eye out for any potential problems, and investigating any they believe have an opportunity of being present. Most organizations don’t do this – which is a large factor in why you end up hearing or reading about them in the news when problems that could (should) have been noticed and mitigated at a far earlier point cause something to go boom.

Problem management and “end-to-end”

When I say end-to-end, I literally mean that. For example: One day at lunch someone draws a quick outline for a new widget on a napkin, and it shows ‘use part 345a here’. They hand the drawing to the engineer they’re having lunch with, who looks at it and says, “If you use part 345a the widget will catastrophically fail when you turn it on. You need to use part 789b instead. Are you gonna eat those fries?”

Read More: ITIL 4 Foundation

What happened? Well, the engineer performed proactive problem management is what happened…and he did it at the “napkin” stage before anything was really anything. By doing so, he assessed and mitigated a potential cause of negative effect that might otherwise not have presented itself until the widget was developed and marketed to a customer who then flipped the “ON” switch and caused an “incident” – long after many opportunities to identify the problem that was introduced at the very birth of the idea.

Note that while my very basic example named an engineer as the “discoverer”, in another scenario they could easily have been a developer…or an accountant, or a nurse, or a mechanic, a line worker, a guy on the shipping dock, or Joe the Janitor. Who they are or what they do shouldn’t matter; all that should matter is whether they notice something that might hold latent potential to cause something negative – and they’re empowered to act on what they notice.

Testing alone is not enough

By this point I’m sure a few of you are proudly declaring, “Well my organization does plenty of testing all the time to discover problems before they cause incidents!” To which I’d reply, “That’s great! You should do that! But…”. The ‘but’ would be that formal testing still misses things – recalls, patches, etc. provide plenty of proof for that. Even providers like Toyota, Microsoft, etc. that are famous for testing methods and capabilities still miss things. Testing alone is never enough; if it was, you wouldn’t hear about recalls for products, or vulnerabilities in software being exploited, or stories of financial losses, or of people being injured or worse when something happened that could have been prevented. By actively encouraging everyone in your business to apply the concepts of problem management throughout all that your business does, keeping an eye out for trouble before it becomes trouble, you greatly increase the value of the practice, and the number of problems that can be discovered and addressed before they ever cause an issue.

Widening the remit for problem management

What I’m proposing here isn’t something anyone should find odd; in fact, I submit it’s odd that all organizations don’t do this, because people do it all the time. It’s a basic instinct to want to avoid trouble (though for most of us it’s quite less honed than it once was). Consider your day for a moment, and you’ll likely recognize you executed problem analysis and mitigation without even realizing it.

While driving somewhere did you notice kids playing ball up ahead, or perhaps see a ball roll into the road, so you slow down or stop? Or even before you got in the car, a flash of color behind it caught your attention, which turned out to be a bicycle? Were you baking, and noticed a bit of shell from the eggs had gotten into the mixing bowl, or just had a feeling you missed an ingredient? Maybe you were working around the house, and realized your child was a bit too quiet, so you quickly checked on them? Even something as simple as proofreading an email before you click ‘send’? These scenarios are just a few everyday examples of how people regularly apply problem management, and if you give it a little thought, I will bet many, many others will come to mind.

So, my advice is don’t fight your instincts. Don’t let the traditional definition you might have been taught a ‘problem’ is constrain you or your business. Don’t think that problem management is only useful in certain areas. Don’t wait for an incident to show you that there’s a problem. We all know problems get introduced in spite of precautions. Be truly proactive, be aware, actively think about where problems could be in anything you are doing and seek to find and eliminate them…before one tries to do the same to you.

Source: itsm.tools

Saturday 9 July 2022

PRINCE2 vs. PRINCE2 Agile Certifications: An Impartial Comparison

PRINCE2 vs. PRINCE2 Agile Certifications, PRINCE2 vs. PRINCE2 Agile, PRINCE2 and PRINCE2 Agile, PRINCE2 Agile and PRINCE2 Certification, PRINCE2, PRINCE2 Agile

PRINCE2 Agile Certification is the world's most comprehensive agile project management solution. It combines the responsiveness and flexibility of agile with the governance of PRINCE2.

PRINCE2 Agile is a mix of two frameworks within the Project Management domain. It is about adapting PRINCE2 to promote agile working practices, which drives success in project environments. By combining agile and PRINCE2, you will obtain demonstrable governance and effective delivery.

What Are the Differences Between PRINCE2 and PRINCE2 Agile Certifications?

All default PRINCE2 roles also exist in PRINCE2 Agile. Moreover, their responsibilities do not change much, besides the suggestion to authorize the delivery team. PRINCE2 Agile is the world's s most comprehensive agile project management solution, comprising the flexibility and responsiveness of agile with the governance of PRINCE2.

PRINCE2 is a widely acknowledged and received project management methodology, and agile is a way of working that refers to the project development technique/framework used by development teams. PRINCE2 Agile is a comprehensive project management solution that combines the flexibility of agile with the governance of PRINCE2, permitting you to focus on management and delivery. Like SAFe, PRINCE2 Agile wrappers Scrum can be exploited as just a delivery method.

Given that PRINCE2 Agile incorporates Scrum concepts and terms extensively, the next discusses alignment with Scrum mainly and not just Agile.

PRINCE2 Agile projects tend to advertise earlier returns on investment through efficient flow-based work models. If you are already acquainted with PRINCE2, or in case your organization already practices it, then it will suit you more closely.

PRINCE2 concentrates on technique and upper-tier decision making, while Agile is more about responsiveness, autonomy, and swift benefits realization. Generally speaking, PRINCE2 Agile works by applying Agile practices and ideas to PRINCE2. It might even be described as a form of PRINCE2 that is better appropriate to Agile project environments.

What Are the Benefits of PRINCE2 and PRINCE2 Agile Certifications?

PRINCE2 Agile is a combination of two kinds of project management. It is scheduled to deliver the excellent leadership of PRINCE2 and the flexibility and responsiveness of Agile environments. PRINCE2 Agile is a highly acknowledged and respected qualification. It offers you a skill set valued by countless employers, and it will improve your ability to execute projects in a company environment. The abilities you gain are industry-agnostic and have a worldwide appeal.

PRINCE2 Agile might aid your business because it houses modern project management requirements. Developed in response to demand from user communities, PRINCE2 Agile shows the structure, governance, and controls when working with agile methods, concepts, and strategies.

Designed to help professionals tailor management controls when working in an environment like Agile, PRINCE2 Agile will allow practitioners to know PRINCE2 governance needs clearly and extensively, in addition to the interface between PRINCE2 and agile ways of working.

Moreover, PRINCE2 Agile lets you concentrate on both administration and delivery, be on time and hit deadlines more constantly, work with any established agile process, improve stakeholder confidence, and create a cooperatively-built project that is company-friendly.

Also, PRINCE2 Agile is adaptable. It could be applied to any project environment with ease, offering guidance that may be adapted and tailored depending on your industry sector, product type, size of the project, and so on. It is collaboratively built and can be operated with any established agile process, so your possibilities are well and steady.

PRINCE2 Certifications

1. PRINCE2 Foundation

The PRINCE2 Foundation certification seeks to check if you know and understand the PRINCE2 method well sufficiently to work effectively as a PRINCE2 project management team member.

2. PRINCE2 Practitioner

Candidates already certified at the PRINCE2 Foundation level can appear for PRINCE2 Practitioner. The Practitioner certification aims to confirm whether you have a sufficient understanding of applying and tailoring the PRINCE2 method in various project environments and scenarios.

PRINCE2 Agile Certifications

They are getting acquainted with PRINCE2 Agile Project Management certification and training course opportunities. PRINCE2 Agile is available as two certifications. They are PRINCE2 Foundation Level and PRINCE2 Practitioner Level.

1. PRINCE2 Agile Foundation

This certification is created for individuals new to PRINCE2 and working in or around an agile project environment. This course wraps an overview of PRINCE2, an introduction to agile, and how to apply them together. While there are no requirements for the PRINCE2 Agile Foundation, learning project management or Agile delivery might help. In the exam, there are 50 questions with a passing mark of 55%.

2. PRINCE2 Agile Practitioner

To earn the PRINCE2 Agile Practitioner certification, you must pass the PRINCE2 Foundation exam and PRINCE2 Agile Foundation. While there are no prerequisites for the PRINCE2 Agile Foundation, for PRINCE2 Agile Practitioner, there are some requirements.

Candidates can take this course if they hold any of the following project management certifications: PRINCE2 Agile Foundation, PRINCE2 Foundation, Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or IMPA Levels A, B, C, and D (Certified Project Director). The PRINCE2 Agile Practitioner exam has 50 questions with a passing mark of 60%.

Conclusion

Choosing between PRINCE2 or PRINCE2 Agile courses is often a personal decision depending on your current job role, personal career ambitions, organizational needs, detailed team dynamics, the industry you operate in, and different other considerations.

Many people prefer to get PRINCE2 Agile certification and PRINCE2 Foundation certification to ensure they cover their bases and get the most out of their projects. Getting proper and appropriate qualifications also aids as valuable career protection, as it provides that you will always have job possibilities if your current event changes.

Friday 8 July 2022

Top Scrum Values and How to Use Them?

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Scrum is a well-known and widely used agile software development framework. The Scrum values were introduced to the framework a few years ago and were utilized by each team member to drive their decision-making. These concepts are not widely known or recognized, but they are important to the effective implementation of Scrum. Agile Scrum Master (ASM) certification training course by Process Exam will help you learn to facilitate, coach, and enable cross-functional and self-managed teams as a Scrum Master and apply this knowledge in practice. So in this blog on “Top Scrum Values and How to Use them?”, we will elaborate on scrum values and see how we can use them in our day-to-day life. If this is intriguing, read the blog till the very end. Let us start with a quick understanding of what Scrum is.

What is Scrum?

Scrum is an Agile development framework that uses iterative and progressive methods to build applications or products. It is an evolution of Agile management.  

Now, to give a brief introduction to Agile Methodology. Agile methodology is a development and testing strategy that encourages continuous iteration throughout the project’s development life cycle. It is dividing the entire project into smaller, more manageable parts to build and deliver software or applications faster. 

Scrum is a part of Agile Methodology. Its technique is based on a set of well-defined tasks and activities that have to be implemented to develop the products. Scrum helps teams adapt to the user’s changing requirements by reprioritizing the important tasks and releasing the software in shorter and faster cycles while allowing the team to learn and improve. 

Scrum is now typically handled in Sprints, short and transitory chunks. A sprint is a period (typically between two and four weeks) during which the scrum team expects to finish a set of tasks. Each iteration of the final product is built in a single Sprint and released as a single iteration. Each Sprint is its entity, delivering a complete result. When the client requests it, an iteration or variant of the final product will be supplied with a specific amount of work done.

So, I guess you have some idea about Sprint and Scrum. Let us understand what Scrum artifacts are and why it is important.

What are Scrum Values?

Scrum values are the principles that Scrum team members adhere to. These ideals serve as the foundation for the Scrum framework. The Scrum Values suggest various sorts of behavior and help better understand and implement Scrum principles and gain greater value from them when performing the tasks in difficult environments.  

The scrum handbook says that “Successful usage of Scrum depends on individuals becoming more skilled in embodying these five values.” So, to ensure that projects attain their maximum potential, each team member must commit to maintaining the ideals outlined in the Scrum team charter. The scrum values are the principles that the entire team should uphold while working in the organization. 

The Scrum team takes its own decisions and establishes its own goals. So for the entire team to make decisions and come to a final conclusion, scrum values are very important. It is the fundamental values that individuals must share in order to interact effectively. A shared belief system helps any team collaborate effectively, which is basically the whole ideology of Scrum.

Scrum was created primarily for managing complicated projects that must adapt swiftly to changes in scope or requirements. That is why each of the five Scrum values is so important to the success of a Scrum project. So, these values are not something theoretical. It is about certain qualities that individuals should have while working in a team for an organization.

The five scrum values are commitment, focus, openness, respect, and courage.

Let us talk about each one of them in detail. 

Commitment

Scrum relies on each team member’s personal commitment to see the project through to completion. This includes each member of the Scrum team making a personal commitment to attaining the team’s objectives. So, it is more than simply deciding to meet deadlines and other milestones. Although completing deadlines is part of the commitment, the scope extends well beyond milestones to reaching the organization’s ultimate mission and goal. It’s a dedication to learning, excellence, giving their all, the team, and its collaboration. Scrum leads to success by virtue of each individual’s commitment to the success of the project.

To reach a scrum goal, Scrum teams must be able to collaborate effectively and function as a unit. This includes trusting one another to do their responsibilities and deliver to the best of their ability. This will only happen if every member of the team is fully supportive to the team and the project. Scrum masters and team leaders should also assist in building commitment by supporting good sprint preparation and shielding the teams from mid-sprint scope changes and extra pressure.

Some of the Primary Ways Commitment Can Be Expressed Are:

◉ Sprint commitment - A sprint commitment represents reasonable goals and a limited timeline to accomplish these goals. As a result, the team must commit to working their part to meet the Sprint goals.

◉ Team commitment - As a team, you must accept changes and demonstrate adaptability. You may accomplish the project goals in smaller parts as a team. If some problem occurs, the team can unite and discuss the problem with one another in order to come up with a specific solution to the problem.

◉ Individual commitment - As an individual in a team, you should contribute as much as you can to the Sprint objective. This symbolizes your own commitment.

Commitment also includes the team member’s passion for the team and teamwork. They make a commitment to quality. Make a commitment to learning. Commit to doing their best every day. Make a commitment to self-organize and make a commitment to excellence. This was about Commitment. Now, let us move on to the next scrum value – Focus.

Focus

Scrum projects usually divide sprints. As a result, Scrum teams have one to four weeks to generate the required product increment. Generating the desired outcome requires complete focus from team members in order to fulfill their objectives. Scrum’s short timeline enables teams to focus on what’s most important right now without getting distraught by thoughts of what could become important in the future. Unfortunately, there might be some problems or distractions that abound, and some of them can be urgent enough to require immediate attention. Scrum team members must stay focused on the work they have to complete and power throughout the project.

When the prerequisites are definite, and the objective is chosen, the most effective strategy to achieve the goal. This encourages you to deliver quicker, better, and generate more results. You may reduce wastage of resources and deliver on time by focusing more on a goal. This Scrum value utilizes a reduced risk rate and offers adequate time to improve and provide the required results. In Scrum, an iterative-incremental methodology and timely delivery help us stay focused on the project goal. Each team member should remain focused on the work at hand as well as see how it affects the sprint goal so that they get the most out of each Sprint.

For Example:

Scrum masters might restrict the number of tasks or priorities assigned to each team member throughout sprints to help them stay focused. Furthermore, promoting a complete team involved in the daily Scrum meeting can help employees in staying focused on their assigned responsibilities. The Daily Scrum enables individuals to focus cooperatively on the immediate daily tasks required to make the most progress toward the Sprint Goal. Product goals provide focus throughout Sprints and helps in determining and maintaining the direction the team should be working. This was about Focus. Now, let us move on to our net scrum value – Openness.

Openness

To accomplish the most progress in the shortest amount of time, each Scrum team member must be completely honest and open about their own performance. The daily Scrum meeting’s purpose is to identify and solve problems. That can’t happen if team members aren’t open about any problems or obstacles they’re facing. Furthermore, team members must be willing to collaborate with their colleagues and see them as important contributors to the project’s success. 

Being open with their teams is one of the best strategies for Scrum masters to promote openness. Giving honest feedback at the daily Scrum meetings is not only important for making required adjustments, but it will also inspire honesty and openness from team members. Scrum team members and project stakeholders must maintain open and honest communication. When discussing the expected workload and the issues associated with it, both parties must be completely honest. This transparency promotes confidence among all parties. This value also implies being flexible and open to changes.

Now, almost every project has some risks and challenges. Scrum values openness and honest communication with all stakeholders, team members, and the higher authorities. This includes informing team members honestly if anything has to be redone and politely receiving such feedback, believing that everyone is working toward the same goals. This openness principle also implies that project stakeholders must communicate immediately and honestly if, for example, changes in schedule, resources, or product requirements. The changes should mention without any pressure.

Some of The Benefits of Openness Are:

◉ Being open and honest about one’s work adds to team transparency

◉ Openness allows team members to ask for help

◉ Openness allows team members to assist one another

◉ Team members that are open may offer their ideas, feel heard by their colleagues, and support team choices

◉ When assumptions are proven to be incorrect, openness allows them to confess the wrong decision. This also applies to a feature that was evident to be valuable

These were some of the benefits of openness value. Now, let us move on to our next scrum value, which is respect. 

Respect

Respect is important in addressing and solving complicated challenges and building high-performing teams. Scrum team members should respect one another, including their values, perspectives, experiences, and cultures. Mutual respect improves Scrum team members’ connections and increases the team’s effectiveness. Members must also extend that respect to the users, listening to their concerns and complaints and ensuring that the completed product fits their needs. Scrum team members must accept that clients may change their minds or adapt their demands due to various reasons. 

Scrum teams are often collaborative and self-organizing, but each member is independent in the sense that no one is continuously reviewing their work. It is considered that each employee is capable of doing their duties without continual supervision or checking in from a manager or coworker. Respect involves putting your faith in your teammates to do their jobs, listening to and considering their suggestions, and appreciating their achievements. 

Respect in a Scrum team means acknowledging that no single individual or their contribution is more valuable than another, just as it does in any other team activity. You have to respect personal space and entrust them with completing the tasks by the given deadline. Scrum masters may assist in creating respect among their teams by showing respect to the product owner, stakeholders, and team members.

Some of the Benefits of Respect in Scrum Are:

◉ We empower and enable self-managing teams when we respect and recognize that individuals are essentially resourceful, creative, and capable of collaborating to solve complicated challenges

◉ Teams may efficiently resolve complex problems in new creative ways by respecting people’s various backgrounds, experiences, and each individual unique abilities to solve problems

◉ When we respect that people are driven by purpose, mastery, and autonomy, we build an atmosphere that engages individuals in the team and allows teams to become more efficient

◉ There is transparency when we respect that individuals are doing their best work within the given timeline and their present resources

◉ When we respect others and believe they have good intentions, we can have difficult conversations that help us find out how to settle conflicts and progress as a team

◉ We can ensure that everyone has the opportunity to be heard when there is respect for all thoughts and viewpoints. When we believe we have been heard, we can completely support team decisions, even if they are not our ideal choice

This was about Respect Value. Now, let us move on to our last value, which is courage.

Courage

Scrum teams should have the courage to be honest, open, and upfront about the project’s progress and any bottlenecks they encounter, both internally and with stakeholders. Team members must also have the confidence to seek assistance when necessary, attempt new techniques or processes that they are unfamiliar with, and disagree and engage in open debate politely.

Like respect, scrum masters can first and foremost promote courage by displaying it. For example, to avoid mid-sprint adjustments or scope creep, the Scrum master must be courageous enough to stand up to the stakeholders and product owners.

Next, Team members must have the courage to confront difficult challenges and do the correct thing. It’s simple to stay on the safe side and avoid risks. Unfortunately, a team lacking in courage will not be imaginative, creative, or productive. Scrum team members must have a strong backbone and not back down in the face of challenging circumstances. This courage extends to supporting Scrum methodology and putting its values into action, especially when confronted with critics or doubters.

Some of the Ways Courage Can Be Shown Are:

◉ It requires courage to be open about work progress while being under pressure to deliver work quicker

◉ Asking for help or admitting we don’t know how to accomplish anything takes courage

◉ It requires courage to hold people accountable when they fail to meet team expectations

◉ It requires courage to try to create something never built before, without knowing whether or not it will succeed

◉ We could learn that we produced something that our clients do not want. It requires courage to recognize that the assumptions were incorrect

◉ Requires courage to disagree with a team member and participate in healthy disagreement

◉ It requires courage to accept mistakes made. This might apply to technical work, decisions, or the entire attitude of the individuals

So this was about the value – Courage. Now, I guess you have some idea about the five scrum values. So, let us now move on to our next topic and see how important are scrum values.

How are Scrum Values Important?

Scrum values assist each team member in determining how to make their contribution while keeping the team’s long-term health in mind. Scrum teams typically have four to ten members and must complete a large amount of work quickly. So, each individual must be confident in performing to the best of their abilities. Here are some of the reasons why each scrum value is important?

1. Commitment

Commitment is especially important while doing technical and creative tasks. Team members should commit to their job, to the team, to quality, to Sprint and Product Goals, to presenting as professionals, and so on before they can deliver great achievements. Commitment is essential during the Sprint, but it also assists the team in developing a realistic and achievable Sprint Backlog during Sprint Planning meetings. 

2. Focus

Nowadays, one of the most desirable and difficult-to-achieve mindsets in our dynamic and ever-changing society is the focus. Messages, emails, phone notifications, social media, etc. All have a significant influence on our work and concentration. Focus is necessary if we are to do high-quality mental work. Without adequate focus, we may lose interest or get delirious during working hours without generating useful, measurable results.

3. Openness

Openness is necessary for excellent teamwork, which is important while creating and delivering high-quality products utilizing the Scrum framework. All team members and stakeholders should be open about their work and progress, as well as any difficulties. Furthermore, transparency is essential while providing feedback and learning from others.

4. Respect

Respect is very important because each member who is a part of the scrum framework needs to feel valued. Every team or community must respect different opinions and different points of view, and also the various personalities, cultural backgrounds, and so on. We must also respect any modifications made by the customer, as well as their decisions on how to design and develop the product. 

5. Courage

This value is very important as it takes courage to debate others’ opinions, but it is equally critical to express our own opinions or concerns when we have them. Admitting a mistake takes guts, and courage is necessary to protect one’s values and principles. So, these were some of the ways scrum values are useful. Now, let us move on to our next topic and talk about the difference between scrum values and scrum principles.

Difference Between Scrum Values and Scrum Principles

Mostly, people confuse the term scrum values and scrum principles because their meanings are similar. But in Scrum, Scrum values provide teams with the rules of conduct that they must adopt and live by when adopting Scrum. Scrum principles, on the other hand, are the essential guidelines for applying the Scrum methodology to your organization. As we have already learned about scrum values in this article, now let us learn the different scrum principles. So, there are six scrum principles:

1. Empirical Process Control

This concept emphasizes Scrum’s basic philosophy, which is founded on three major ideas: transparency, inspection, and adaptability.

2. Self-Organization

This principle focuses on today’s workforce, which offers much more value when they are self-organized, resulting in an improved team and shared ownership. It also creates an innovative and creative atmosphere, which is very important for the growth of the organization.

3. Collaboration

This principle mainly focuses on the three essential characteristics of collaborative work: awareness, articulation, and appropriation. It also promotes project management as a shared value-creation process in which teams collaborate and interact to achieve the most value.

4. Value-Based Prioritization

This principle emphasizes Scrum’s focus on delivering maximum business value from the start of the project and throughout the project.

5. Time-boxing

This principle highlights how time is regarded as a limiting constraint in Scrum and is utilized to help manage project planning and execution more efficiently. Sprints, Daily Standup Meetings, Sprint Planning Meetings, and Sprint Review Meetings are all time-boxed aspects of Scrum.

6. Iterative Development

This principle describes iterative development and focuses on how to effectively manage changes and create products that meet the demands of customers. It also defines the Product Owner’s and the organization’s roles in iterative development.

So, I guess you have some idea about scrum values and scrum principles. Let us now move on to our next topic and talk about how to apply scrum values in day-to-day life? 

How to Apply Scrum Values in Day-to-Day Life?

Commitment, Focus, Openness, Respect, and Courage are excellent characteristics of any workplace, especially if you are working in a Scrum environment. So, how do you enforce Scrum values in the workplace? 

Firstly, explain the values. Discuss with your colleagues what you’ve learned about Scrum values. Talk to your colleagues to gain their buy-in on implementing these five guidelines. Some of the ways you can apply scrum values in day to day life are:

◉ Take on challenging jobs to show your courage

◉ Maintain your focus by sticking to your routine

◉ Demonstrate your commitment by performing your task properly and assuming that your team is doing the same

◉ Respect your team members by allowing them to do their tasks on their own

◉ Demonstrate openness by acknowledging mistakes and talking honestly and politely about areas for development on the team

◉ Look for a platform that fosters communication rather than the ones that complicate openness and which allows team members to work freely with respect

These are some of the steps you can follow to apply scrum values in day-to-day life.

Source: invensislearning.com