The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.
Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification. Companies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff.
A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business.
This bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
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