Developing a Standard Service Model Using the ITIL 4 Guiding Principles

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If you’re a large organization, or an IT service provider offering services to large enterprises, then reviewing your standard service model on a regular basis is imperative. Ensuring that it stays aligned with your business and IT strategy. Especially because understanding the outcomes your customers need is difficult...

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Adopting ITIL 4 Using PRINCE2

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Have you considered using PRINCE2 to help with ITIL 4 adoption? With the advent of ITIL 4, more and more organizations around the world are beginning to realize that IT must bring value. It’s a key reason why many companies want to incorporate ITIL 4 into their organization....

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What Kind of IT Organization Do You Work in?

How did your IT organization, group, or department fare during the global pandemic? If you’re looking to classify its performance – after all, we love to classify things in IT, then our research identified three distinct groups in terms of performance. These can be segmented approximately by their...

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What Tools Do Business Analysis Professionals Use to Manage Cybersecurity Analysis?

Since early 2020, organizations have faced a plethora of cybersecurity issues. Take ransomware attacks, for example. They have increased by 148% due the pandemic, according to AFCEA. This is just one of hundreds of discouraging cybersecurity statistics. Business analysis professionals skilled in cybersecurity analysis can help keep company...

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Top 3 traits of continuous learners (and why they are important)

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In project management, swatting up is about more than a quest for knowledge. Continuous learners help their organisation stay ahead of the curve. They can be instrumental in driving business change, implementing new processes, and leading projects to success. Continuous learners are in high demand. Their in-built desire...

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Service Desk Improvement – 5 Steps to Drive Collaboration

If you want to drive up employee collaboration on your IT service desk, within wider IT operations, and across your organization, then this article is for you. Within it, I outline five key steps for improving your operations and outcomes through the creation of the right environment for...

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Project Selection Methods

Today, we will discuss project selection methods.No organization has unlimited resources to go after every opportunity. In most cases, they have to select the best option.All organizations apply project selection techniques.Let’s say your organization has several proposals but they cannot undertake all of them. Therefore, they will select...

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The 5 Simple Rules of Effective IT Governance

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In our work designing IT operating models, we are regularly challenged by IT leaders to improve their IT governance model. Frequently, when doing this, we find governance models which are characterized by:◉ A lack of delegation, resulting in bottlenecks◉ Review cycles which frequently take weeks to arrive at a...

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How Do You Choose an ITSM Consultant?

I once did some improvement planning work for a customer as an IT service management (ITSM) consultant, and when I delivered the report they were delighted with it. The IT director said that they really appreciated the specific, actionable recommendations that would help them to achieve their goals....

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Six Sigma Green Belt Certification | Learn More Today

Six Sigma Green Belt is an organization's employee trained on the Six Sigma improvement methodology and will begin a process improvement team as part of their full‐time job. Works under the supervision of a Six Sigma Black Belt.ASQ is the American Society for Quality. This organization is one...

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When Is It Time to Move on From Your Service Management Solution?

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Training wheels on your bike, but you’re riding down Mt. Hood on a 12-speed. Your house, bought when you were single and fresh out of college, no longer has enough bedrooms to sleep your three children comfortably. That little side-hustle business you started from your closet during the...

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How to strengthen your decision making to avoid failures

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Making the wrong decision can lead to failures in projects. At best, poor decision-making results in overruns or stretched budgets. But at worst, the consequences can be devastating! That is precisely why we need to do all we can to prevent failure.PMI’s paper on Why good project managers...

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Self Organizing Teams in Agile: Why Is It The New Big Thing?

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At your workplace, you probably are working under some manager who assigns you tasks on a regular basis, you haveSelf-organizing groups are at the core of the Agile approach however constructing one has never been a simple errand. Wikipedia characterizes self-association as “The process where a structure or...

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