How to deploy a goal-based project

In our fast-paced society, which centres on instant gratification, the project model is evolving. Traditionally, the benefits of a project are delivered in one go at the end of the project, but we are shifting towards a way of working where goals are met incrementally throughout the lifespan...

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PRINCE2 or PRINCE2 Agile?

Selecting and deploying the best methodology is key to project success, and agile working is on the rise. In fact, PMI’s Pulse of the Profession report found that 71 percent of organisations report using agile approaches ‘sometimes’ or ‘more frequently than in the past’. But what is agile?...

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Case Study: Salvaging a Call Center’s Big Software Investment

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The sales pitch for a new tracking software sounded perfect to the management of an internal call center for a mid-sized financial institution. The call center handled technical problems and policy issues for branch offices across the country – though it was not doing a very good job...

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Scorecard: Linking Strategy to Performance Objectives

A successful company and its leadership must have the ability to meet financial and customer expectations in a changing global economy. To win customer confidence and meet business plan objectives, the leadership team must not only develop a winning strategy, but drive results by turning the strategy into...

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Top 20 Risk Management Interview Questions

Have you always felt attracted to analyzing the potential losses in the financial sector of an organization? If yes, then Risk Management is totally the career field you should be opting for. Risk management is basically the identification, evaluation, and prioritization of risks (defined in ISO 31000 as...

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What is Capacity Management in ITIL?

Capacity management is the practice of right-sizing IT resources to meet current and future needs. It’s also one of five areas of ITIL Service Delivery. Effective capacity management is proactive, not reactive. Those doing well at capacity management make sure that business and service needs are met with...

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DOE: The Power Tool of the Analyze and Improve Phases

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Even a novice on a Six Sigma project team knows each step in the basic five-step DMAIC method (Define, Measure, Analyze, Improve, Control) is essential to the success of a breakthrough project. What is not as widely recognized, however, is that each step brings a distinct set of...

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DOE for Services: Right Training Makes It a Valuable Tool

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When it comes to mastering design of experiments (DOE), many quality professionals experience a steep learning curve. DOE can be complex, and to fully understand and apply it, professionals need to learn when to use it, how to set up the experimental design and how to interpret their...

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Quantify the Benefits of IASSC Lean Six Sigma Certification

IASSC stands for the International Association of Lean Six Sigma Certification. Lean Six Sigma is a methodological approach used to enhance performance by removing waste, decreasing variation, and increasing efficiency systematically. Using a mixture of lean manufacturing, lean enterprise, and Six Sigma, Lean Six Sigma aims to combat...

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Six Sigma DMAIC Quick Reference

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The DMAIC methodology should be used when a product or process is in existence at your company but is not meeting customer specification or is not performing adequately. For DMAIC milestone reviews, there are certain deliverables, checkpoints, questions and concerns that the Black Belt and improvement team should...

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