ITIL - Key Benefits

It is amazing to know that the IT Infrastructure Library or ITIL® is of 20 years. On its third model now, ITIL is essentially the most broadly accepted framework for IT Service Management in the IT world. It's a practical, no-nonsense strategy to the identification, planning, supply and help of IT workers to the enterprise.

Since ITIL is an approach to IT “service” management,” the idea of a service have to be mentioned. A service is one thing that gives worth to clients. Companies that prospects can straight make the most of or consume are often called “enterprise” providers. An instance of an enterprise service that has widespread applicability throughout industries could be Payroll. Payroll is an IT service that's used to consolidate info, calculate compensation and generate paychecks on a daily periodic foundation. Payroll might depend on different “enterprise” providers akin to “Time Monitoring” or “Reward Management” for data essential to calculate the proper compensation for a worker throughout a given time interval.

The Core Benefits Of ITIL Includes:

◈ Alliance with business needs. ITIL becomes a benefit to the business when IT can proactively recommend solutions as a response to one or more business needs. The IT Strategy Group recommended in Service Strategy, and the execution of Service Portfolio Management gives IT the opportunity to understand the business’ current and future needs and develop service offerings that can address them.

◈ Negotiated achievable service levels. Business and IT become true partners when they can agree upon realistic service levels that deliver the necessary value at an acceptable cost.

◈ Anticipated, consistent processes. Customer outlooks can be set and are easier to meet with through the use of predictable processes that are consistently used. As well, good practice processes are foundational and can assist in laying the groundwork to meet regulatory compliance requirements.

◈ Effectiveness in service delivery. Well-defined processes with clearly documented accountability for each activity as recommended through the use of a RACI matrix can significantly increase the efficiency of processes. In conjunction with the evaluation of efficiency metrics that indicate the time required to perform each activity, service delivery tasks can be optimized.

◈ Quantifiable, improvable services and processes. The adage that you can’t manage what you cannot measure rings true here. Consistent, repeatable processes can be measured and therefore can be better tuned for accurate delivery and overall effectiveness. For example, presume that a critical success factor for incident management is to reduce the time to restore service. When predictable, consistent processes are used, key performance indicators such as Mean Time ToRestore Service can be captured to determine whether thisKPI is trending in a positive or negative direction so that the appropriate adjustments can be made. Additionally, underITIL guidelines, services are designed to be measurable. With the proper metrics and monitoring in place, IT organizations can monitor SLAs and make improvements as necessary.

◈ A communal language – terms are defined.