5 Basic Customer Service Skills You Cannot Live Without

Some are born with excellent customer service skills and some need to have customer skills thrust upon them. Either way, if you want a successful business with a profitable client base, you cannot live without them. Countless businesses that had a lot of promise have fallen by the...

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Six Sigma and Lean: 3 Secrets for Success

Today, we continuously rediscover the power of Six Sigma and Lean in almost every industry, from service industries to software development; mass production to mass customization; and multi-national companies to small and medium enterprises. What are the secrets of Six Sigma and Lean that make their application as...

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Why should I study PRINCE2?

To Gain First Class Project Management Skills PRINCE2 is the de facto project management standard. It provides the skills to make you confident about successfully managing projects. That's because PRINCE2 uses a common language, systems and procedures. This allows you to control resources and risks. PRINCE2's controls lead...

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10 Reasons to Choose PRINCE2®

There are many project management methods that can be implemented within an organisation, but PRINCE2® is one of the most respected, popular, and successful. Used extensively by the UK Government and around the world, PRINCE2 is a process-based method that helps manage projects effectively. But why should you...

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Virtual Classroom Training: Top 5 Benefits

Is virtual instructor-led training (VILT) right for you? It gives you the freedom to learn at home, like e-learning. At the same time, it has the interactivity of a traditional classroom course. Here are five benefits to virtual classroom training. 1. Time-efficient Traditional classroom courses usually require travelling,...

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5 PRINCE2 Myths Busted

PRINCE2, despite – or maybe due to – its popularity, is subject to a lot of misconceptions. Here are 5 of the most common myths about PRINCE2 out there. 1. “PRINCE2 is all about documents and bureaucracy” While some project managers are stuck in that pattern, PRINCE2 isn’t....

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What is a Stakeholder? How to Identify, Analyze and Manage Project Stakeholders

One of the first steps in project management planning is the identification of stakeholders. In order to accomplish this, you need to understand what a stakeholder is. Loosely defined, a stakeholder is a person or group of people who can affect or be affected by a given project....

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Sizing Up Your Project Status Report

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Does your current status report measure up to Best Practices standards? This article lets you size up yours by outlining what project management experts consider essential in creating the most effective project status report. You’ll also learn how you can get a FREE customizable project status report template...

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Communications Management Plan - A Step by Step Guide

One of the best ways to learn is by doing. This applies not only to everyday life, but also to project communications management. This step-by-step guide is meant to be used in conjunction with our Communications Management Plan Template. By following the steps outlined below, and using our...

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Risk Assessment Meeting Guide

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Introduction The Risk assessment meeting is an important part of any project. Projects are launched to take advantage of opportunities and with these opportunities come uncertainty and risk. The project risk management plan addresses the process behind risk management and the risk assessment meeting allows the project team...

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Six Sigma Enterprise Resource Planning (ERP) Explained For the Business Executive

Six Sigma Enterprise Resource Planning (ERP) is a method used by professionals trained and certified in the six sigma process who are looking to help a corporation improve its overall functionality and productivity. The goal of a Six Sigma professional is to work with company executives to improve...

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