◈ Six Sigma is a philosophy of quality improvement.
◈ Six Sigma is 3.4 defects in one million opportunities (DPMO).
◈ Components of Six Sigma are Customer, Process, and Employees.
◈ Six Sigma implementation requires the following roles −
◈ Business Leader
◈ Sponsor
◈ Black Belt
◈ Master Black Belt
◈ Green Belt
◈ The generic cycle of Six Sigma includes the following phases: Define, Measure, Analyze, Improve, and Control.
◈ Six Sigma is dedicated to 'Customer focus'.
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