Objectives
Here are the several objective of Service Transition:
| S.N. | Objectives |
| 1 | Provide a consistent framework for evaluating the service capability and risk profile before a new or changed service is released or deployed. |
| 2 | Establish and maintain the integrity of all identified service assets and configurations as they evolve through the service transition stage. |
| 3 | Plan and manage the capacity and resources required to package, build, test, and deploy a release in to production and establish the service specified in the customer and stakeholder requirements. |
| 4 | Provide efficient repeatable build and installation mechanisms that can be used to deploy releases to the test and production environments and be rebuilt if required to restore service. |
| 5 | Ensure that service can be managed, operated and supported in accordance with the requirements and constraints specified in service design. |
Service Transition Benefits
Service Transition helps to improve several things as discussed below:
◈ Quick adaptability to new requirements
◈ Transition management of mergers, de-mergers, acquisitions and transfer of services
◈ Success rate of changes and releases for the business
◈ Success rate of changes and releases for the business
◈ Predictions of service levels and warranties for new and changed service
◈ Confidence in the degree of compliance with business and governance requirements during change
◈ Variation of actual against estimated and improved plans and budgets
◈ Productivity of business customer staff
◈ Timely cancellation or changes to maintenance contracts for software and hardware when components are decommissioned.
◈ Understanding the level of risk during and after change
Service Transition Processes
Here are the processes involved in Service Transition:
| S.N. | Process Description |
| 1 | Transition Planning and Support This process deals with management and control of transition plan. |
| 2 | Change Management This process ensures manage and control change management process. It also prevents any unauthorized change to occur. |
| 3 | Service Asset and Configuration Management (SACM) It maintains database for configuration items such as servers, switches, routers etc. |
| 4 | Release and Deployment Management This process deals with management and control of movement of releases to test and live environment. |
| 5 | Service validation and Testing This process deals with the quality of services offered. |
| 6 | Knowledge Management This process deals with gathering, storing, analyzing, and sharing knowledge. |
Posts
0 comments:
Post a Comment