Project manager is the process owner of this process.
Objectives
The following diagram describes the several objectives of project management process:
The Service Transition Strategy considers several aspects to organize Service Transition and allocating resources:
◉ Purpose, goals, and objectives of Service Transition
◉ Framework for Service Transition
◉ Context, e.g. service customers, contract portfolios
◉ Criteria
◉ Organizations and stakeholders involved in transition
◉ People
◉ Approach
◉ Schedule for milestones
◉ Financial requirements
Planning an individual Service Transition
Service Transition plans describe tasks and activities required to release and deploy a release in to the test environment. It is good practice to deploy Service Transition plan from a proven Service Transition model.
Service Transition Plan also includes:
◉ Issues and risks to be managed
◉ Activities and tasks to be performed
◉ Schedules of milestones, handover and delivery dates
◉ Staffing, resource requirements, budgets, and timescales at each stage
Lead times and contingency
Key Points:
◉ It is required to have integrated transition plans that are linked to lower level plans such as release, build and test plans.
◉ It is best practice to manage several releases and deployments as a programme, with each deployment run as a project.
Reviewing the Plans
It is required to verify the plans as and ask following questions before starting release or deployment:
◉ Have the plans been agreed and authorized by all relevant parties, e.g. customers, users, operations and support staff?
◉ Do the plans include the release dates, and deliverables, and refer to related change requests, known errors and problems?
◉ Has the service Design altered significantly such that it is no longer appropriate?
◉ Have potential changes in business circumstances been identified?
◉ Do the people who need to use it understand and have the required skills to use it?
◉ Have the impacts on cost, organizational, technical and commercial aspects been considered?
◉ Have the risk to overall services and operation capability been assessed?
◉ Is the service release within the SDP and scope of what the transition model addresses?
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