Service Strategy Roles

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There are several roles that are responsible for managing different key aspects of Service Strategy. Here we will discuss all of the roles in this chapter.

S.N.	Role	Responsibility
1	Business Relationship Manager	Maintains good relationship with customers Identifies customer’s needs Ensures service provider meet customer’s need Works closely with Service Level Manager
2	Demand Manager	Responsible for understanding, anticipating, and influencing customer demand for services Works with capacity manager to ensure that service provider has sufficient capacity to meet the required demand
3	Financial Manager	Responsible for accounting, budgeting, and charging requirements
4	IT Steering Group (ISG)	Sets direction and strategy for IT services Reviews the business and IT strategies in order to make sure that they are aligned Sets priorities of service development programs
5	Service Portfolio Manager	Sets direction and strategy for IT services Reviews the business and IT strategies in order to make sure that they are aligned Sets priorities of service development programs
6	Service Strategy Manager	Works with ISG in producing and maintaining the service provider’s strategy Responsible for communicating and implementing service strategy

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