ServiceNow Certified System Administrator (CSA)

Introduction

The ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified System Administrator certified.

Exam Purpose

The ServiceNow Certified System Administrator exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.

Successfully passing this Certification exam also establishes a set of skills necessary to continue on additional ServiceNow Certification paths. It is a prerequisite for advanced courses.

ServiceNow Certified System Administrator (CSA)

Exam Audience

The ServiceNow Certified System Administrator exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified System Administrator.

Exam Preparation

Exam questions are based on official ServiceNow training materials and the ServiceNow Product documentation. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CSA Exam Summary:

Exam Name	ServiceNow Certified System Administrator
Exam Code	CSA
Exam Fee	USD $300
Exam Duration	90 Minutes
Number of Questions	60
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	ServiceNow Fundamentals ServiceNow Fundamentals (on demand)
Sample Questions	ServiceNow System Administrator Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified System Administrator (CSA) Practice Test

ServiceNow System Administrator Syllabus Topics:

Topic	Details	Weights
Platform Overview and Navigation	- ServiceNow Platform overview - Platform capabilities and services - The ServiceNow Instance - Next Experience Unified Navigation	7%
Instance Configuration	- Installing applications and plugins - Personalizing/customizing the instance - Common user interfaces in the Platform	11%
Configuring Applications for Collaboration	- Lists, Filters, and Tags - List and Form anatomy - Form Configuration - Form templates and saving options - Advanced Form Configuration - Task Management - Visual Task Boards (VTBs) - Reporting, Dashboards, and Performance Analytics - Notifications	20%
Self Service & Automation	- Knowledge Management - Service Catalog - Flow Designer - Virtual Agent	20%
Database Management	- Data Schema - Application/Access Control - Importing Data - CMDB and CSDM	27%
Data Migration and Integration	- UI Policies - Business Rules - System update sets - Scripting in ServiceNow	15%