ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR)

Introduction

The ServiceNow Certified Implementation Specialist - Human Resources Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist - Human Resources certified.

Exam Purpose

The ServiceNow Certified Implementation Specialist - Human Resources exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR)

Exam Audience

The ServiceNow Certified Implementation Specialist – Human Resources certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site for the HR product, the ServiceNow Product Documentation site for Employee Center and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-HR Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - Human Resources
Exam Code	CIS-HR
Exam Fee	USD $450
Exam Duration	90 Minutes
Number of Questions	45
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	HR Fundamentals HR Implementation
Sample Questions	ServiceNow CIS-HR Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) Practice Test

ServiceNow Human Resources Implementation Specialist Syllabus Topics:

Topic	Details	Weights
Describe and use the ServiceNow HR System Architecture	- Plugins - HR Table Structure - Application Scoping	30%
Configure and Implement ServiceNow Core HR Applications and Employee Center	- Users, Groups, Skills, and Roles - Assignment Rules - HR Service, HR Catalog Items, and Record Producers - Employee Center Branding	30%
Configure and Implement HR Journeys	- Describe the basic structure of a Lifecycle Event and a Journey - Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings	20%
Describe and Use Platform, Role, and Contextual Security	- Describe how Platform, role, and contextual security are used in ServiceNow - Understand how the Delegated Developer role works - Understand how to configure security options to protect HR data	20%