ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)

Introduction

The ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) Professional Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow SAM Professional Implementation Specialist.

Exam Purpose

The Certified Implementation Specialist – Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application.

ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)

Exam Audience

The ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) Professional exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow SAM Professional Certified Implementation Specialist. 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-SAM Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - Software Asset Management
Exam Code	CIS-SAM
Exam Fee	USD $450
Exam Duration	90 Minutes
Number of Questions	60
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	Software Asset Management Professional Fundamentals
Sample Questions	ServiceNow CIS-Software Asset Management Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM) Practice Test

ServiceNow Software Asset Management Implementation Specialist Syllabus Topics:

Topic	Details	Weights
Software Asset Core Overview & Fundamentals	- Software Asset Management Basics - Process Architecture - Application Introduction and Recommended Practices	14%
Data Integrity – Attributes and Sources for the Data	- Importing Data - Software Discovery and Normalization - Content Service	28%
Practical Management of Software Compliance	- Products and Models - License Metrics, Entitlements, and Allocations - Software Reconciliation	30%
Operational Integration of Software Processes	- Contract and Change Management - Service Catalog and Procurement - Software Remediation	13%
Extending SAM	- Software Model Lifecycle and Retirement - Software Installation Optimization - Reporting, Implementation, and Maintenance	15%