ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Introduction

The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

Exam Purpose

The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Exam Audience

The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-ITSM Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - IT Service Management
Exam Code	CIS-ITSM
Exam Fee	USD $450
Exam Duration	90 Minutes
Number of Questions	60
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Schedule Exam	Webassessor
Sample Questions	ServiceNow CIS-IT Service Management Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) Practice Test

ServiceNow IT Service Management Implementation Specialist Syllabus Topics:

Topic	Weights
Incident Management	25%
Problem Management	15%
Change and Release Management	25%
Knowledge Management	5%
Service Catalog and Request Management	25%
Configuration Management Database	5%