ServiceNow Certified Implementation Specialist - Event Management (CIS-EM)

Introduction

The ServiceNow Certified Implementation Specialist – Event Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – Event Management certified. 

Exam Purpose

The Certified Implementation Specialist – Event Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, administration, implementation, and maintenance specific to the Event Management application within the ServiceNow platform.

ServiceNow Certified Implementation Specialist - Event Management (CIS-EM)

Exam Audience

The Certified Implementation Specialist – Event Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Event Management Implementer or Administrator.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-EM Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - Event Management
Exam Code	CIS-EM
Exam Fee	USD $450
Exam Duration	90 Minutes
Number of Questions	30
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	Event Management Fundamentals
Sample Questions	ServiceNow CIS-Event Management Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) Practice Test

ServiceNow Event Management Implementation Specialist Syllabus Topics:

Topic	Details	Weights
Event Management Overview	- IT Operations Management (ITOM) solution - Define customer challenges - Event Management key features and capabilities - Graphical user interfaces (operator workspace, alert intelligence, dependency maps) - Common Service Data Model (business, application, and technical services)	13%
Architecture and Discovery	- Discovery and MID server architecture - Event Management architecture and CMDB - The monitoring process - Validate a MID server	13%
Event Configuration and Use	- Event setup (event processing, event rules, event filter, event thresholds, operator workspace) - Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices) - Connectors (preconfigured, customized) - Scripting (Regex, JavaScript, PowerShell)	34%
Alerts and Tasks	- Alert defined (alert record attributes, scheduled jobs) - Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices) - Alert grouping (correlation rules, alert aggregation) - Alert Intelligence - Alert impact profile (impact tree, impact rules, cluster example, SLAs)	30%
Event Sources	- Identify event sources - Push vs. pull methods - Use inbound actions - Configure a monitoring connector	10%