Pega Certified Decisioning Consultant (PCDC)

The Pega Certified Decisioning Consultant (PCDC) version 8.4 certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Decision Strategies, Next-Best-Action, and Predictive Analytics.

Pega Certified Decisioning Consultant (PCDC)

The PCDC version 8.4 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many answers are needed.

Pega PCDC Exam Summary:

Exam Name	Pega Decisioning Consultant
Exam Code	PCDC
Exam Fee	USD $175
Exam Duration	90 Minutes
Number of Questions	50
Passing Score	70%
Format	Multiple Choice Questions
Books / Trainings	Class Schedule
Sample Questions	Pega PEGAPCDC86V1 Exam Sample Questions and Answers
Practice Exam	Pega Certified Decisioning Consultant (PCDC) Practice Test

Pega Decisioning Consultant Syllabus Topics:

Topic	Details	Weights
Next-Best-Action Concepts	- One-to-one customer engagement - Optimize the customer value in the contact center - Essentials of always-on outbound - Define the starting population	8%
Actions and treatments	- Define and manage customer actions - Present a single offer on the web - Define an action for outbound	15%
Engagement policies	- Define customer engagement policies - Create an engagement strategy	13%
Contact policy and volume constraints	- Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound - Add more tracking time periods for contact policies	13%
AI and Arbitration	- Action arbitration - Action prioritization with AI - Prioritize actions with business levers	8%
Channels	- Real-time containers - Create a real-time container - Send offer emails - Share action details with third-party distributors	10%
Decision strategies	- Create and understand decision strategies - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments	25%
1:1 Customer Engagement Optimization	- Analyze customer distribution using value finder - Run an audience simulation test - Analyze results of simulations using reports - Detect unwanted bias in engagement policies - Analyze the effects of business changes using scenario planner	8%