The Certified Pega Customer Service Developer '23 certification is for System Architects and Senior System Architects who want to learn how to implement a Pega Customer Service application.
CPCSD: Certified Pega Customer Service Developer
In this mission you gain an overview into the history and challenges of contact center leaders and agents. You also learn how Pega Customer Service can be implemented to provide a consistent, unified experience and promote business values in an omnichannel approach that benefits both CSRs and customers. You will gain experience and acquire best practices with the Pega Express™ delivery approach as well as Pega User Experience (UX) design.
Pega CPCSD Exam Summary:
| Exam Name | Certified Pega Customer Service Developer |
| Exam Code | CPCSD |
| Exam Fee | USD $175 |
| Exam Duration | 90 Minutes |
| Number of Questions | 50 |
| Passing Score | 65% |
| Format | Multiple Choice Questions |
| Sample Questions | Pega PEGACPCSD23V1 Exam Sample Questions and Answers |
| Practice Exam | Certified Pega Customer Service Developer (CPCSD) Practice Test |
Pega Customer Service Developer Syllabus Topics:
| Topic | Details | Weights |
| Case Management | - Create a new service request - Define Pega Customer Service case creation best practices - Control the behavior a service request using configuration settings |
10% |
| User Experience | - Define Constellation UX best practices - Define Composite best practices - Create Composite tabs |
20% |
| Data Integration | - Describe the purpose of the Common Data Model - Describe the components of the Common Data Model - Define how the Data Model uses entities and Case Types - Define how you can configure relationships in an application - Describe storage options - Configure external storage |
15% |
| Channels | - Configure Pega Call for a Pega Customer Service Application - Configure a web messaging connection - Define the benefits of Pega Digital Messaging - Configure Messaging AI - Configure Email bots |
15% |
| Application Development | - Describe Pega’s Center out architecture - Configure Coexistence - Describe the benefits of Modular Enterprise Reuse - Define the activities in the Pega approach to Application Development |
15% |
| Reporting | - Create Insights - Create Dashboards |
5% |
| Interaction Management | - Configure Dialogs for Customer Service Representatives - Create content in Pega Knowledge - Configure Business Conditions - Configure Customer Verification - Configuring suggestions to agents |
15% |
| Business Outcomes | - Identify the basic ways a contact center works - Define the value drivers for a contact center |
5% |
Posts
0 comments:
Post a Comment