ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)

Introduction

The Service Provider Certified Implementation Specialist Exam defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Service Provider certified.

Exam Purpose

The Service Provider Certified Implementation Specialist exam certifies that a successful candidate has the skills and essential knowledge to administer a Domain Separated instance of Service Now.

ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)

Exam Audience

The Service Provider Certified Implementation Specialist exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow administrator in a Domain Separated instance. This largely pertains to a technical audience working for Service Providers that leverage multi-tenancy to provide managed service offerings to multiple customers on a single instance of Service Now. That includes administrators, technical consultants, and architects who build configuration on an instance.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-SP Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - Service Provider
Exam Code	CIS-SP
Exam Fee	USD $450
Exam Duration	60 Minutes
Number of Questions	45
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	Service Provider Implementer
Sample Questions	ServiceNow CIS - Service Provider Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP) Practice Test

ServiceNow Service Provider Implementation Specialist Syllabus Topics:

Topic	Details	Weights
Initial Domain Setup and Service Provider Architecture	- System Properties - Domain Map / Company relationships - Architecture and non-domain scenarios – multiinstance - Integrations	11%
Data Separation/Visibility	- sys_domain field - Data flow/ direction - Contains relationship - Visibility groups - Special Considerations	20%
Process Separation	- sys_overrides field - Process/Automation - UI Configuration - Choice Lists - Data-Driven Process	36%
Foundational Data Management	- Imports & Transforms	11%
Domain Support in Applications	- Domain Support Levels - Service Catalog - Knowledge Management - Mobile - Service Portal - Emerging applications/Other (CSM, ITOM)	16%
Platform Governance and Reporting	- Update Sets - Scoped Apps - Reporting - Domain Separation Center	4%