ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM)

Introduction

The ServiceNow Certified Implementation Specialist – Service Mapping Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Service Mapping certified.

Exam Purpose

The ServiceNow Certified Implementation Specialist – Service Mapping exam certifies that a successful candidate has the skills and essential knowledge to configure, administer, implement, and maintain the Service Mapping application with the ServiceNow system.

CIS-SM: ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM)

Exam Audience

The ServiceNow Certified Implementation Specialist – Service Mapping exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Implementer or Administrator.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-SM Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - Service Mapping
Exam Code	CIS-SM
Exam Fee	USD $450
Exam Duration	90 Minutes
Number of Questions	60
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	Service Mapping Implementation
Sample Questions	ServiceNow CIS-Service Mapping Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) Practice Test

ServiceNow Service Mapping Implementation Specialist Syllabus Topics:

Topic	Details	Weights
Service Mapping Pattern Design	- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console) - Operations (i.e. Match, Parse variable, Parse file, Parsing strategies) - Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP) - Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)	30%
Service Mapping Configuration	- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons) - Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation) - Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)	20%
Discovery Configuration	- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers) - Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device) - Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)	15%
Event Management	- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace) - Alerts (i.e. Task Templates, Alert Rules, CI Binding) - Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)	10%
Configuration Management Database	- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships) - CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)	15%
Service Mapping Engagement Readiness	- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications) - Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements) - Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)	10%