CIS-HAM: ServiceNow Certified Implementation Specialist - Hardware Asset Management

Introduction

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Hardware Asset Management (HAM) certification.

Exam Purpose

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM Asset Management and ServiceNow Hardware Asset Management (HAM) applications.

CIS-HAM: ServiceNow Certified Implementation Specialist - Hardware Asset Management

Exam Audience

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow HAM Certified Implementation Specialist. 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

ServiceNow CIS-HAM Exam Summary:

Exam Name	ServiceNow Certified Implementation Specialist - Hardware Asset Management
Exam Code	CIS-HAM
Exam Fee	USD $450
Exam Duration	90 Minutes
Number of Questions	60
Passing Score	Pass / Fail
Format	Multiple Choice Questions
Books / Trainings	Hardware Asset Management (HAM) Fundamentals
Sample Questions	ServiceNow CIS‑Hardware Asset Management Exam Sample Questions and Answers
Practice Exam	ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) Practice Test

ServiceNow Hardware Asset Management Implementation Specialist Syllabus Topics:

Topic	Details	Weights
IT Asset Management Overview & Fundamentals	- IT Asset Management Basics - Hardware Asset Lifecycle - Application Introduction and Recommended Practices - Implementing Hardware Asset Management in ServiceNow	20%
Data Integrity – Attributes and Data Sources	- Trustworthy Data Fundamentals - Creating Trustworthy Data - Hardware Discovery and Normalization - HAM Hardware Model Normalization	27%
Practical Management of IT Assets	- Consumables - Inventory and Stock - Automating Asset Management Lifecycle - Contract and Change Management	30%
Operational Integration of IT Asset Management Processes	- Reports and Dashboards - Requests and Procurement - Extending Asset Management - Data Accuracy	18%
Financial Management of IT Assets	- Hardware Contract Financials - IT Cost Management	5%