Friday, 30 September 2022
A Guide to Software Project Management Phases & Best Practices
Monday, 26 September 2022
PRINCE2® Certification and Its Benefits for Businesses
Overview
PRINCE2® Certification Levels
Why Did You Decide to Pursue PRINCE2® Certification and Training?
How It Benefits Your Business
What Can PRINCE2® Provide My Business?
Is PRINCE2® Right for Me?
Friday, 23 September 2022
Important Tips To Success In Green Belt Projects
How to Develop Lean Six Sigma Green Belt Projects
What Are Six Sigma Tools?
Failure Modes and Effects Analysis
Data Collection Planning
DMAIC Methodology
Wednesday, 21 September 2022
Guide to Lean Six Sigma – How Lean and Six Sigma is Different
The Advantages of Lean Six Sigma
The Lean Methodology Roadmap
How are Six Sigma and Lean Integrated?
Which One
What Is the Outcome of Six Sigma Implementation Without Lean?
Lean Vs. Six Sigma
What Are the Most Significant Distinctions Between Lean and Six Sigma?
Lean Outlines Seven Wastes That Can Be Removed or Minimized to Boost Productivity.
Monday, 19 September 2022
How to Prepare for Six Sigma Green Belt Certification?
What is Lean Six Sigma Green Belt (LSSGB) Certification?
Why Should Professionals Take up LSSGB Certification?
What is the Lean Six Sigma Green Belt, and Who Should Obtain Certification?
How Should Preparations Begin?
Know Clearly About LSSGB Examination
How to Prepare for Six Sigma Green Belt Certification?
Saturday, 17 September 2022
Getting It Right: Preparing for the ASQ Quality Technician (CQT) Exam
Certified Quality Technicians (CQT), also known as Quality Control Technicians, are junior-level employees who conduct quality control checks on company products to ensure they meet needed safety and quality standards. Most quality technicians are provided with on-the-job training but need a keen eye for detail and the ability to concentrate for long periods.
To ensure success as a quality technician, you should have a solid working knowledge of mathematical concepts, outstanding visual awareness, and the ability to work with minimum supervision. Ultimately, a top-class quality technician can efficiently monitor the integrity and quality of products without impeding production rates.
With over a million certification holders worldwide, the CQT is widely recognized and linked to multiple benefits for qualified technicians. Here's what you require to know to get started:
The Scope of Quality Technician Exam Preparation
You should at least use the following sources when studying for the Quality Technician exam.
1. Study Material from Your Quality Technician Training
It would be best if you began your preparation by taking a Quality Technician training course. Contact hour training is compulsory when applying for the Quality Technician exam. The training will give you initial momentum and motivation and help you understand the nitty-gritty of CQT Handbook concepts.
The study material provided by the training must become your first source of study. Many candidates start with the Quality Technician Handbook and become frustrated with the preparation as it is a difficult book to read.
2. The CQT Handbook
Many aspirants think studying the CQT Handbook will be sufficient to pass the CQT exam. Although the guide is one of the essential items to learn, it is vital to go beyond the CQT Handbook.
3. One Reference Book Based on the CQT Handbook
The majority of the Quality Technician exam is based on content written in the CQT Handbook, so it should be your primary source of study for the exam, but as we have said, the guide does not cover everything. You will want to buy at least one other reference book covering things that are part of the Quality Technician exam curriculum but which are not described in the CQT Handbook.
4. A Test Simulator for Practicing Quality Technician Sample Exam Questions
There is an adage that says practice makes perfect. The Quality Technician exam is one of the most challenging exams in the world. As part of your preparation, you should practice doing some sample questions. Relying on your proficiency within the field of quality control and your knowledge of the CQT Handbook concepts, you might require to practice questions.
In addition to the above steps, refer to the Internet for additional reference and practice. You likely know that you will require to study a lot to pass the exam, and we have now described what needs to be checked. The next step is deciding how much time to plan for your studies.
Is the Quality Technician Certification Worth It?
Whether a CQT certification will be worth it to you professionally and financially depends on your unique conditions. Here are a few benefits you might see with a Quality Technician under your belt to help you navigate your decision.
- Industry Recognition: The Quality Technician certification can offer employers or clients that you know the ins and outs of quality control and have the experience and training needed of a professional.
- Learning New Skills: You will also likely know much about quality control as you prepare for the exam. Taking hours out of your life to master quality control fundamentals like dispute resolution and budgeting can maintain the skills to make you a better Quality Technician.
- Higher Salaries: The ASQ found that US respondents to a recent survey reported that the median quality control technician gross salary in the United States is $48,231 or an equivalent hourly rate of $23. Median salaries also managed to increase the longer one was Quality Technician certified. One of the magazines reported that the CQT certification ranked seventh among IT certifications linked to the highest salaries in the IT sector.
Conclusion
CQT certification is an important credential that improves the credibility of the resume, and the biggest draw is the high salary a Quality Technician makes after completing that certification. ASQ provides a networking opportunity to Quality Technician certification holders worldwide, and this community helps build a professional network and keeps updated about new methodologies.
Last but not least, attaining Quality Technician certification will allow the candidate to enhance the knowledge level of managing quality control tools & techniques and enable them to learn new tricks & techniques of quality control activities.
Friday, 16 September 2022
Best ITSM Tools or Software You Need to Know
To establish and maintain a robust IT ecosystem, boost staff productivity, decrease IT risks, and enhance the end-user experience, it’s no wonder that the majority of firms are using the best ITSM solutions.
However, we now face a hurdle.
Searching for the “best ITSM tool or software” can yield thousands of results. So how can you identify the tool that properly matches your demands in this situation?
We have done the tough lifting for you, so don’t worry. After extensive investigation, we’ve selected around 7 ITSM tools to make your life significantly easier. This blog post will examine eight such tools, including their top features.
Before moving to the ITSM tools, first will discuss what does IT service management entail?
What Does IT Service Management Entail?
IT Services include the use of the printer by the entire team. The installation of applications on your laptop, the modification of passwords, etc. In addition to resolving day-to-day concerns, the IT support team is responsible for the end-to-end management of these services.
ITSM utilizes multiple frameworks. ITIL is the most common certification (Information Technology Infrastructure Library). It contains many procedures like Incident Management, Request Management, etc. Incident Management, Change Management, Problem Management, and Knowledge Management are the most widely used processes. Businesses may also utilize eTOM, COBIT, FitSM, ISO/IEC 20000, Six Sigma, etc., as ITSM frameworks.
According to research, the ITSM tools industry is valued at $1810 million in 2019 and is projected to reach $3600 million by 2024.
Best ITSM Tools/Software You Need To Know
ITSM is the implementation, regulation, management, and delivery of IT services, rules, and procedures within an organization. This includes planning, generating, delivering, and supporting requests for IT services.
ITSM practices are the means through which IT teams manage the end-to-end delivery of services to the client. And are crucial to the customer journey and operational efficiencies inside the organization. ITSM can also affect the employee experience by automating superfluous operations and streamlining the process.
Additionally, ITSM software may have capabilities to:
◉ Find solutions to reduce downtime and prevent events before they occur, and incident management technologies to streamline the process
◉ Track solutions, assign work depending on specializations or technical experience, and analyze trends in the scope of work using the Ticketing Tool
◉ IT Service Model Compliant: Use current models of best practices to guide your operations with models of IT service management and problem management that are already incorporated
◉ Asset Management: Track and manage physical items and accessories throughout their useful life
◉ View licensing requirements, manage updates, and be notified about future modifications or renewals
1. SolarWinds Service Desk
SolarWinds Service Desk was developed using ITIL guidelines. This cloud-based service desk system provides a centralized Help Desk contact point and asset management capabilities. The utility’s help desk functions include an automated ticketing system that allows you to input technician and operator availability to receive an automated task allocation methodology. In addition, the system features a task manager to resolve calls.
Other technical support capabilities include a self-service portal and a knowledge base tool to assist users in resolving issues without Help Desk assistance. Recent industry comparisons have placed the Service Desk in the number one position.
The suite includes configuration management, change management, release management, service level management, and IT asset management. In addition, a benchmarking tool enables you to monitor performance and plan for expansion, while a reporting module enables you to monitor system utilization.
2. InvGate Service Desk
The InvGate package offers comprehensive IT administration, including service, support, discovery, monitoring, and mapping. InvGate Insight enables the mapping of an organization’s entire infrastructure on a single platform by integrating asset data and information from all of its technology domains. This covers cloud instances from AWS and Azure, and IoT devices. In addition, any network monitoring solution can be readily incorporated.
A task module enables the automation of work in a request or the execution of a process, dividing the required efforts to find a solution. A knowledge management system will aid in organizing pertinent information, so it is always accessible. As end users generate a new self-service request, InvGate Natural Language Technology analyses their content using heuristics to offer relevant articles in real-time. Integration with other InvGate products enables IT asset discovery, monitoring, and change management. Integrating InvGate Service Desk with third-party asset managers, such as FileWave and Microsoft SCCM, is possible. It is offered as SaaS and on-premises.
3. Jotform
ITSM Service Management’s key operations revolve around forms and database tables, an area in which Jotform shines. Jotform, an online form builder, offers form templates that may be customized, including IT ticket and request forms and software survey forms. Additionally, the platform provides more than 100 app connectors. In addition, Jotform Tables can optimize your records management and increase the openness of incident management monitoring across teams. With convenient table templates (such as issue tracking), you can support critical ITSM activities without having to design a tracking system from the start — and without any coding experience.
4. NinjaOne Ticketing Software
NinjaOne – formerly NinjaRMM – is a cloud-based platform that provides the support specialists of a managed service provider with all the tools they need to manage the client sites’ systems. It can also be utilized by the IT operations departments of firms with several locations. This system is hosted in the cloud and is accessible from anywhere using a basic Web browser. There is no requirement to maintain a set of tools on-site, and professionals can even work remotely.
NinjaOne’s ticketing system provides team managers with a traditional technician task scheduler. This is not only available for users to report problems; it can also be used to assign system maintenance duties and expand project workflows to individual employees.
Each technician receives a prioritized To-Do list and an area for noting open issues. The team leader can view which tasks are assigned and waiting to be assigned. The management view also displays the estimated completion time and date for each work and whether the task is behind schedule. A computer algorithm can automatically assign jobs, and assignments can be split or shared. Additionally, manual allocation is facilitated.
5. Cherwell
Cherwell Ivanti offers ITSM tools for small to large enterprises with various deployment choices, such as on-premises and software as a service (SaaS). Codeless integration enables your service management software to interact with other applications and upgrade without requiring IT department personnel.
Ivanti also offers IT service management and asset knowledge management. Allowing teams to monitor and enhance procedures about their knowledge base, asset management, and updates. In addition, the cloud and on-premises versions of the system share the same code, making it simple to transition between settings.
Ivanti bought Cherwell and its Service Management solution in early 2021 to enhance service operations across enterprises, extending beyond IT to HR, Facilities, Information Security, and Project Management.
The purchase solidified Ivanti’s status as the only enterprise service management provider to enable end-to-end service. And asset management from IT to business lines and from every endpoint to the IoT edge.
6. Zendesk Suite
Zendesk is a cloud-based help desk management application that provides customized tools for creating a customer support portal, a knowledge base, and online communities. Its best feature is, without a doubt, the live chat, administered via a centralized panel, to facilitate easier communication between users and their clients.
Zendesk Suite is a popular tool among businesses that provide subscription services. It is an easy-to-use program with maximum functionality, and it places the utmost priority on multi-channel interaction capability. Customers can submit questions to the support desk via phone, email, chat, and social media. All of these communications are stored under a consolidated, unified interface, which facilitates the agent’s ability to respond to inquiries in an organized and timely manner. Agents do not have to go between platforms to view customer questions. And the likelihood of a customer ticket being missed is greatly diminished.
Another good aspect of Zendesk Suite is that your staff is always supported. This technique, as “support for support” by Zendesk, involves providing your team with access to specific information geared to boost their productivity. It’s refreshing to see a program prioritizes the IT team delivering the service, as most technologies are designed to make the end user’s life easier.
Zendesk has also created a modern and engaging interface for your team, devoting as much attention to your experience with the platform as it does to the end user’s experience. In addition, the dashboard is straightforward and requires no extensive training, so your team may begin using it immediately.
7. Jira Service Desk
Jira Service Desk adapts to existing workflows and service agents to give support. It emphasizes minimal touch and includes stock reports, such as created vs. resolved, time to resolution, SLA met vs. breached, and resolution by component. In addition, it supports integration with business intelligence (BI) and Google Analytics analytics technologies.
Jira Service Desk can be used independently or as part of the Atlassian DevOps package, including Jira Software, Bitbucket, Confluence, Opsgenie, and Statuspage. Confluence, for instance, is a collaborative document management and storage application where you may construct a knowledge base of content for your web portal. It is available as a self-managed single server SaaS option or as a self-managed enterprise edition from Atlassian.
As a relatively new platform, it lacks some of the capabilities of its more established rivals. It also requires CMDB and reporting tools from a third party.
Source: invensislearning.com