DOE in Software Testing: The Potential and the Risks

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Testing software is hard work. Many aspects of software systems are difficult or impossible to observe and measure directly. That makes finding defects, characterizing performance and estimating reliability the toughest parts of the development process.While there are no silver bullets (and no “lead bullets” either, as per Dr....

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What Is DMAIC?

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DMAIC is an acronym for Define, Measure, Analyze, Improve, Control. DMAIC is the process improvement methodology of Six Sigma that’s used for improving existing processes.DMAIC is pronounced: Duh-May-Ick.What Is DMAIC?DMAIC refers to a data-driven quality strategy for improving processes, and is an integral part of the company’s Six...

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Continual learning and your cognitive health

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Continual learning has been shown to be fantastic for our cognitive health, particularly when you learn something new and practice it. In this article we delve into mind health and the advantages of structured learning throughout your life and career.The benefits of continual learningJust as exercise has been...

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The Importance of Vision Casting

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Lean Six Sigma (LSS) practitioners can get so focused on the analytics of our DMAIC (Define, Measure, Analyze, Improve, Control) and Kaizen efforts that we can neglect the softer aspects of creating substantial lasting change. The following is a practical summary on how to cast a vision and...

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Implementing a Customer Satisfaction Metric

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Organizations evaluate themselves by measuring customer satisfaction with their products or services. As organizations evolve, the measurement of customer satisfaction across the entire organization becomes imperative. The first step is for an organization to implement a metric for tracking customer satisfaction.To develop a metric, an organization should explore...

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Reducing Cycle Time for Six Sigma Projects

While Six Sigma continues to evolve, the most often cited complaint is long project cycle times. The obvious expense of eight to nine month (or longer) Black and Green Belt projects is opportunity lost. For example, a project that produces cost savings at a run rate of $30,000...

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Solving the Dilemma Created by the No-Show Patient

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When scheduled patients fail to show up for their exam, they cause an interruption in the scheduling process, which creates inefficiency in the delivery system. If schedulers are able to fill the open time slot with another patient, the problem is limited to the inefficiencies created by extra...

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Leveraging Kano and QFD for Requirements Management

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The quality of a product or service is a key element in creating customer satisfaction. The level of satisfaction is ultimately dependent on the fulfilment of customer needs. The Kano survey is a valuable tool for capturing the voice of the customer (VOC), providing critical information on the...

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Manage IT Projects and Resources the Six Sigma Way

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Best-practice companies have been using Lean Six Sigma to drive Information Technology (IT) improvements and better software designs for years. But broad acceptance, despite proven results in the sector, has been slow. This may be due to a lack of understanding about the processes and benefits of Lean...

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