The 5 ITIL Processes And Their Definitions

Information Technology Infrastructure Library or ITIL for short has 5 stages in its lifecycle: ◈ Service Strategy ◈ Service Design ◈ Service Transition ◈ Service Operation ◈ Continual Service Improvement These stages are linked with each other and cover the Free ITIL Foundation Overview course. They are necessary...

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Overview of ITIL Service Design

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ITIL Service Design is more or less known as the blue print phase. Well as we know the ultimate end product of Service Strategy is business case and this will be the input to the Service Design. The main purpose of Service Design is to design IT services...

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What Are ITIL Certifications & Are They Worth It?

What is ITIL The Information Technology Infrastructure Library (ITIL®) is a set of best practices designed to describe common approaches that IT service management (ITSM) can take to align IT services with business needs and deliver value to the organization. The current version of ITIL offers a series...

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How to Turn Resistance into Support for Lean Six Sigma

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One phrase in Lean Six Sigma that may be heard more than any other is “culture change.” Most organizations today are undergoing some form of culture change, and 75 percent of all major or cultural changes fail to achieve their goals. Experience shows when strength and culture collide,...

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ITIL Certification Cost & Benefit Analysis

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What is ITIL? ITIL refers to a detailed set of practices for managing IT service management, commonly known as ITSM. These practices apply to any type or size of organization that wants to align IT with severally business strategy, while delivering value and maintaining a minimum competency level....

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Measuring Project Performance

It’s happened to nearly every project manager sometime in their career. They’re given the requirement to provide detailed performance reporting on a project and end up spending most of their time entering hours worked into work packages in Microsoft Project and estimating percent complete on these packages –...

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How Much Training Is Needed to Create Good Black Belts?

One would think that with the levels of standardization and process efficiency we drive in Lean Six Sigma that there would be consensus on how much training a certified Black Belt should receive. Nothing could be further from the truth. In fact, despite the herculean efforts by the...

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Keeping Up with Change: A Three Dimensional View

Change happens every day. In today’s business world, it is the only thing that is consistent. But why change? And why are some people better at it than others? And in an environment where everything is changing, why is it so difficult for some companies to change? To...

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Back to Basics – ITIL Change Management Process

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Digital transformation is a high priority activity for most IT leaders now. Businesses undergo similar transitions on a regular basis that differ in risk and impact. Seamless operation is a gift for any business to improve efficiency. Therefore, it is important to streamline this process to ensure minimal...

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5 Advantages of Using ITSM Software

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You know that using IT service management has been a huge advantage for your business, but have you given your IT department the proper tools to support the framework? There are plenty of advantages to using ITSM software—here are 5 of the most important. 5. Standardization and Integration...

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