The History of Six Sigma

The roots of Six Sigma as a measurement standard can be traced back to Carl Friedrich Gauss (1777-1855) who introduced the concept of the normal curve. Six Sigma as a measurement standard in product variation can be traced back to the 1920’s when Walter Shewhart showed that three...

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Finding the Sigma Level of Customer Complaints

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In the beginning of a deployment, many companies set a goal of 3.4 defects per million opportunities (DPMO) using Six Sigma quality concepts in production, and later extend this concept to other operational areas. Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer...

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How to Avoid Deep-sixing a New Six Sigma Program

As he pushed out from Fairfield, Conn., USA, the king of CEOs left us all holding the Six Sigma bag. In it, a host of tools, techniques, potential and promise clank against one another. It is a nice collection, and we are pretty sure it works, but it...

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How to Calculate Process Sigma

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How to Calculate Process Sigma Consider a power company for illustration purposes: A power company measures their performance in uptime of available power to their grid. Here is the five-step process to calculate your process sigma. Step 1: Define Your Opportunities An opportunity is the lowest defect noticeable...

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Six Sigma Organizational Architecture

Six Sigma is a quality methodology that can produce significant benefit to businesses and organizations. Not much text, however, has been written about the structure needed to successfully implement Six Sigma quality within your business or organization. This article will focus on roles and responsibilities, as well as...

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Six Sigma Green Belt Curriculum and Body of Knowledge

Education is a key component of your Six Sigma initiative. Below is a recommendation of what should be included in your training, whether conducted in-house or by a third-party consultant. If you feel that some relevant topic is missing from the curriculum or body of knowledge of any...

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Six Sigma Roles and Responsibilities

Six Sigma has a martial arts convention for naming many of its professional roles. The chart below describes how these roles are typically defined. Leaders and Champions usually receive high-level training on the technical aspects of Six Sigma and specific training on how to lead an initiative. At...

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Fitting the Right Belts for Design for Lean Six Sigma

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Every Lean Six Sigma deployment leader must eventually confront the critical decision of how the various Belt roles should be allocated and deployed throughout the organization. Lean Six Sigma has existed for more than 10 years now in a variety of manufacturing, service and distribution environments, and through...

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What is ITIL?

History of ITIL ITIL was created in the 1980's by the UK governments CCTA (Central Computer and Telecommunications Agency) with the objective of ensuring better use of IT services and resources. The ITIL concept emerged in the 1980s, when the British government determined that the level of IT...

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Trend Analysis: PMP Topics to Know

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A trend analysis, in its simplest terms, is a tool and technique you can use within the project management process. Okay, do you feel like you’ve got it now? Just joking – of course you don’t, let’s spend some time discussing trend analysis and why it is a...

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PRINCE2 Certification and PMP

How PRINCE2 can compliment PMP and the PMBOK Guide PRINCE2 - PRojects IN Controlled Environments - is a major worldwide project management methodology. It takes a different approach than Project Management Professional (PMP)® , but the goal of both is to improve project performance.PMP® is generally well-accepted worldwide,...

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ITIL Certification Vs Six Sigma: Learn The Differences

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Every service industry including information technology requires that the services they deliver are of high quality. To ensure quality service management, two methods are being employed widely – IT Infrastructure Library (ITIL) and Six Sigma. Both have their own advantages. But, most organizations prefer using both of them...

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ITIL: Information Security Management

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Information Security Management (ISM) ensures confidentiality, authenticity, non-repudiation, integrity, and availability of organization data and IT services. It also ensures reasonable use of organization’s information resources and appropriate management of information security risks. Information Security Manager is the process owner of this process. Information security is considered to...

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Project Stakeholder Management

Stakeholder Analysis and Mapping is done to map the interest of your stakeholders. It is a process of systematically analyzing and gathering qualitative information to determine whose interest should be taken into account. Stakeholder Analysis and Mapping is important because it helps project leaders and managers to access...

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