Creating a Recruiting Process: DFSS for Process Design

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The following case study illustrates how a pharmaceutical company applied selected DFSS (Design for Six Sigma) tools to develop a new recruiting process for sales representatives. Tools and activities are described along the IDOV (Identify, Design, Optimize, Verify) phases, which served as a guiding roadmap through this process...

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Better Project Management Performance with Six Sigma

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Every organization faces the daunting task of executing projects that meet or exceed the expectations of its customers. That makes project management a key component of most enterprises, regardless of the business sector. Yet project management is not always met with organization-wide satisfaction. One major reason is that...

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ITIL: Key Concepts and Summary

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The ITIL (Information Technology Infrastructure Library) has become the de facto standard in IT Service Management. ITIL helps organizations across industries offer their services in a quality-driven and economical way. The framework’s most recent version, published in 2011, is only a progressive update that further refines an existing...

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PMP Contract Types and Examples

Contracts, oh contracts. Are you asking yourself, “Aren’t those someone else’s responsibility?” As a PMP you will be expected to have knowledge of different contract types and what contracts should be used when. Remember PMPs are expected to maintain relationships with ALL stakeholders, and a vendor (or seller)...

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Six Sigma Trends: Management of Six Sigma Deployments

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Below is a typical scenario describing the launch of Six Sigma in European companies and European branches of International companies. Is Six Sigma A New Quality Initiative? Six Sigma is often deployed as a quality initiative, where one manager is typically selected as a Six Sigma Leader and...

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Six Sigma Deployment Planning and Readiness Assessment

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Anyone who has deployed Six Sigma, or has thought about deploying Six Sigma, is familiar with the main stumbling blocks to a successful deployment – lack of senior leader support, lack of data, longer-than-expected project cycle time, part-time Black Belt resources, and most important, poorly defined projects. Since...

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