Knowledge Management

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Knowledge Management deals with gathering, storing, analyzing and sharing the knowledge within an organization. It helps to improve efficiency by reducing the need to rediscover knowledge.

Knowledge Manager is the process owner of this process.

Objectives

The following diagram describes the several objectives of knowledge management process:

Knowledge Management is a central process that receives input from all other processes and responsible for providing knowledge to service management processes as shown in the following diagram.

Service Knowledge Management System (SKMS) is a central repository of data, information, and knowledge that the IT organization needs to manage lifecycle of its services.

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